Esther Aladi Nwomonoh
Washington,DC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Extended Day Program
E.L HAYNES PUBLIC CHARTER SCHOOL
12.2024 - Current
- Supervise and ensure the safety of the students at all times.
- Maintain accurate attendance and incident reports
- Communicate effectively with students, parents and staffs.
- Plan and implement age-appropriate academic, recreational and creative activities
- follow all school and program policies and safety procedures
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Customer Service Representative
Spectranet Nigeria Limited
01.2017 - 01.2024
- Experience in to communicate with clients face-to-face or in telephone very politely.
- Solve very critical problems in pressure.
- Maintaining good body language when face-to-face interacts with customers.
- Skills in write, edit, copy in ms-word with other effective computer knowledge.
- Interacted with customers for various issues of the company.
- Experienced to do work in pressure.
- Handled surprise services from customers.
- Attended customer's phone calls every time.
- Attended minimum 60-90 customer calls every day.
- Was a good performer and got high score in scorecard.
- Did work in MS Word and other useful software.
- Experienced in communication with customer or clients very politely.
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Executive
Startimes Digital TV
01.2015 - 01.2017
- Certificate course training in customer service Retention and Reactivation from Startimes.
- Interacted with customers for various issues of the company.
- Handled surprise services from customers.
- Attended customer’s phone calls every time.
- Attended minimum 60-120 customer calls every day.
- A good performer and a high score in the scorecard
Experience in communication with customer or client very politely
Subject Teacher
AJC NURSERY AND PRIMARY SCHOOL, POWERLINE.
OKOTA., Lagos
06.2012 - 03.2016
- Planned lessons, activities and trips to cover all required course material.
- Administered quizzes and tests to assess student understanding of material.
- Used tests and other assignments to gauge student's learning and determine understanding of course materials.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Communicating with parents about students’ progress
Education
Bachelor of Arts - French
Benue State University
Makurdi, Nigeria09-2010
Skills
- Customer support
- Communication
- Problem solving
- Body language
- Writing
- Editing
- Copying
- Computer knowledge
- Customer interaction
- Working under pressure
- Handling customer service requests
- Telephone etiquette
Timeline
Extended Day Program
E.L HAYNES PUBLIC CHARTER SCHOOL
12.2024 - Current
Customer Service Representative
Spectranet Nigeria Limited
01.2017 - 01.2024
Customer Service Executive
Startimes Digital TV
01.2015 - 01.2017
Subject Teacher
AJC NURSERY AND PRIMARY SCHOOL, POWERLINE.
06.2012 - 03.2016
Bachelor of Arts - French
Benue State University
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