Mary Galvez
Surprise,AZ
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Compassionate Daycare Manager known for high productivity and efficient task completion. Specialize in curriculum development, staff training, and safety compliance to ensure nurturing environment for children. Excel in communication, leadership, and problem-solving skills, ensuring smooth operation of daycare facilities.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
5
5
years of professional experience
Work History
Instacart Shopper
Instacart
Surprise, AZ
04.2022 - Current
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Verified product quality and quantity against customer orders.
- Scanned products using hand-held scanners.
- Provided exceptional customer service throughout the shopping experience.
- Resolved customer complaints quickly and professionally.
- Assisted other shoppers when needed to expedite their shopping experiences.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Delivered groceries on time according to company standards for customer satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Greeted customers and answered product or service questions.
Daycare Manager
VASA Fitness
Phoenix, Arizona
02.2024 - 06.2024
- Developed and implemented policies and procedures for daycare staff.
- Monitored daily activities of children to ensure safety and proper supervision.
- Assisted in the development of individual education plans for each child.
- Conducted regular staff meetings to discuss issues pertaining to daycare operations.
- Reviewed incident reports related to injuries or discipline problems in the daycare center.
- Implemented new programs designed to enhance the overall quality of the daycare center's services.
- Provided emotional support to children who were having difficulty adjusting to the daycare setting.
Assistant Store Manager
Charlotte Russe
Scottsdale , Arizona
12.2021 - 04.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Cashier
Mcdonalds, stingley
Surprise, Arizona
10.2019 - 12.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Student Choice High School
Surprise, Arizona05-2022
Skills
- Strong Work Ethic
- Quick Learner
- Order Accuracy
- Relationship Building
- Planning and Organization
- Sales proficiency
- Upbeat and Outgoing Attitude
- Decision-Making
- Payment Processing
- Health and Safety Regulations
- Organizational abilities
- Scheduling expertise
- Active Listening
- Employee Scheduling
- Employee Performance Evaluations
- Task Delegation
- Recruiting and interviewing
Timeline
Daycare Manager
VASA Fitness
02.2024 - 06.2024
Instacart Shopper
Instacart
04.2022 - Current
Assistant Store Manager
Charlotte Russe
12.2021 - 04.2022
Cashier
Mcdonalds, stingley
10.2019 - 12.2021
High School Diploma -
Student Choice High School