MARY GARAND
West Chester,OH
Summary
Dynamic professional with a strong background in customer service and operations. Skilled in coordinating appointments, managing client inquiries, and enhancing workflows, resulting in improved satisfaction and efficiency. Ready to contribute to fast-paced environments by leveraging problem-solving skills and a commitment to continuous learning.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Health Unit Coordinator
Proscan
Liberty Township, OH
08.2025 - 07.2026
- Coordinated patient appointments for radiology facilities, improving scheduling processes.
- Responded to patient calls and emails promptly, guaranteeing accurate appointment registration and safety screenings.
- Prepared patient charts for radiology procedures, streamlining workflow.
- Oversaw daily office operations, ensuring efficient workflow and organization. within the radiology office, including filing, faxing, and photocopying.
- Managed patient inquiries by editing, canceling, or rescheduling appointments to ensure clarity.
- Clarified insurance benefits and financial obligations for patients, supporting informed decision-making.
Barista Shift Supervisor
Crimson Cup
West Chester, Ohio
03.2025 - 07.2025
- Trained and supervised new baristas in beverage preparation, customer service, cash handling, and safety regulations to ensure high-quality service.
- Assisted customers with menu selections, delivering exceptional service.
- Addressed and resolved customer complaints promptly to enhance customer satisfaction.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Accurately handled cash transactions during peak hours at the register.
- Ensured compliance with health and safety standards in food preparation areas.
- Prepared food items according to established guidelines.
- Executed store closing procedures, including cash counting, shelf restocking, and workspace cleaning to maintain operational standards.
Studio Assistant
Contrast Studios
07.2024 - 03.2025
- Greet clients warmly and ensure they feel welcome and comfortable.
- Answer questions about services, membership options, and wellness benefits.
- Schedule and manage client appointments using our Mindbody booking system.
- Coordinated cancellations, rescheduling, and follow-ups to maintain seamless client experiences.
- Guided clients in preparing for and effectively using infrared sauna and cold plunge equipment to maximize their wellness benefits.
- Guided clients on proper usage and safety protocols to promote safe and effective wellness practices.
- Promoted memberships and retail products to foster client loyalty and engagement.
- Delivered details about current promotions and offers to clients. Delivered details about current promotions and special offers to clients.
- Maintain cleanliness and organization of the studio, including the sauna and cold plunge treatment rooms, and common areas.
Membership Concierge
LifeTime
12.2023 - 06.2024
- Fostered relationships with members and guests through a hospitality mindset, delivering exceptional experiences that enhanced member satisfaction.
- Welcomed members and guests to the resort, ensuring a positive first impression and seamless entry experience.
- Managed incoming phone calls from members and guests, promptly addressing inquiries and resolving issues to ensure a positive experience.
- Maintained up-to-date knowledge to effectively inform all members and guests about club programming, events, pricing, and policies.
- Processed member requests and transactions for account maintenance, ensuring seamless access to programs, services, and products.
Server and Production Team Member
Skyline Chili
Reading, OH
02.2021 - 04.2022
- Delivered prompt, courteous service to high volume of daily customers.
- Assisted in food preparation and ensured timely meal delivery.
- Handled cash transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain seamless service during peak hours.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
- Followed health and safety guidelines for food preparation and service.
- Processed payments efficiently while adhering to company cash handling procedures.
- Ensured customer satisfaction through friendly and efficient service.
Bakery Team Member
The Fresh Market
2022 - 2023
- Prepared and packaged bakery goods to ensure high quality standards, contributing to overall guest satisfaction.
- Delivered knowledgeable guest service and product expertise, improving guest satisfaction and informed product selection.
- Maintained department cleanliness and sanitation through daily cleaning and upkeep, supporting a welcoming shopping environment.
- Utilized time management techniques to prioritize tasks and improve efficiency in daily operations.
Cashier
The Fresh Market
2022 - 2023
- Processed cash and credit transactions accurately at checkout.
- Delivered exceptional guest service through engaging with customers and sharing in-depth knowledge of store products and promotions.
- Streamlined returns and exchanges process at customer service desk, enhancing customer satisfaction and experience.
- Supported Grocery, Deli, Produce, and Floral departments by preparing and packaging merchandise efficiently to meet customer needs.
- Maintained proper sanitation protocols to ensure cleanliness of store.
Assistant Spa Manager
Tao Float Loft
2020 - 2020
- Supervised daily spa operations to ensure service standards and operational efficiency.
- Resolved scheduling conflicts and addressed client concerns, improving customer satisfaction.
- Trained and onboarded new employees, ensuring they met operational standards and adhered to company policies.
- Managed inventory levels and coordinated supply orders for seamless spa operations.
Front Desk Assistant
Tao Float Loft
2019 - 2020
- Managed client check-ins and check-outs, providing exceptional customer service throughout the process.
- Coordinated and scheduled client appointments, enhancing service delivery efficiency.
- Responded to phone inquiries and addressed service-related questions promptly, enhancing client trust and satisfaction.
- Adhered to Tao protocols for conducting thorough new client orientations.
- Promoted and sold products, services, and memberships, improving client satisfaction and driving business revenue.
- Ensured cleanliness and organization of treatment rooms, optimizing client experience before each session.
Education
Bachelor's Degree - Liberal Arts, Minor in Applied Health Sciences
Xavier University
West Chester, OH01-2023
High School Diploma -
Lakota West High School
West Chester, OH01-2018
Skills
- Healthcare software
- HIPAA compliance
- Appointment management
- Customer service
- Time management
- Team supervision
- Sanitation practices
- Food safety
- Point of sale operation
- Cross-training
Certification
CPR and AED Certified, 11/01/24, 11/30/26
Timeline
Health Unit Coordinator
Proscan
08.2025 - 07.2026
Barista Shift Supervisor
Crimson Cup
03.2025 - 07.2025
Studio Assistant
Contrast Studios
07.2024 - 03.2025
Membership Concierge
LifeTime
12.2023 - 06.2024
Server and Production Team Member
Skyline Chili
02.2021 - 04.2022
Bakery Team Member
The Fresh Market
2022 - 2023
Cashier
The Fresh Market
2022 - 2023
Assistant Spa Manager
Tao Float Loft
2020 - 2020
Front Desk Assistant
Tao Float Loft
2019 - 2020
Bachelor's Degree - Liberal Arts, Minor in Applied Health Sciences
Xavier University
High School Diploma -
Lakota West High School