Mary Garcia
San Antonio,TX
Summary
Dedicated clinical clerkship counselor skilled in providing academic and personal guidance to students. Proven ability to maintain confidentiality and support diverse backgrounds, enhancing student retention and success rates.
Overview
20
20
years of professional experience
Work History
Clinical Clerkship Counselor
International Educational Programs (UAG School Of Medicine)
San Antonio, TX
02.2025 - Current
- Provided guidance to students on academic and personal issues, fostering a supportive environment.
- Answer phone calls and emails to give information regarding the Clinical Rotations/Clerkships
- Assisted in the evaluation of student progress, identifying areas for improvement and support.
- Collaborated with faculty to create tailored strategies for at-risk students, enhancing retention rates.
- Assist in maintaining the student's files and documents in order
- Assist with the Hospital's evaluation's retrieving process
- Maintain confidentiality of student information and records
- Assist in maintaining and accurate database to have an adequate process for each student
- Managed approximately 30 incoming calls and emails per day from students
- Monitored student progress, offering constructive feedback for continuous improvement.
- Provided guidance to students on academic and personal development strategies.
Sales Representative
Deutsch & Deutsch
McAllen, TX
10.2005 - 10.2022
- Developed and maintained relationships with clients to drive sales growth.
- Conducted product presentations and demonstrations to showcase features and benefits.
- Analyzed market trends to identify new business opportunities for expansion.
- Collaborated with marketing team to create targeted campaigns, enhancing brand visibility.
- Negotiated contracts and pricing agreements, ensuring customer satisfaction and loyalty.
- Exceptional sales representative delivering outstanding results with annual sales totaling 2.1 million.
- Trained junior sales staff on best practices and effective sales techniques.
- Monitored competitor activities to adjust strategies and improve market positioning.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Stayed up-to-date with industry trends to position company as market leader.
- Exceeded sales targets through effective planning and goal setting.
- Fostered collaborative environment, sharing best practices among sales team.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Streamlined sales process, reducing time from lead to close.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
High School Diploma -
Edinburg High School
Edinburg Texas05-1990
Skills
- Proficient in conducting intake interviews
- Ensure accurate documentation and student compliance with hospital guidelines
- Primary liaison and advocate, ensuring students navigate the administrative transition from the classroom to the clinical setting
- Customer service, interpersonal and communication skills
- Effective communication with diverse individuals
- Client data organization
- Fluent in Spanish and English
- Empathy enhancement
- Intake assessments
- Administrative support
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Clinical Clerkship Counselor
International Educational Programs (UAG School Of Medicine)
02.2025 - Current
Sales Representative
Deutsch & Deutsch
10.2005 - 10.2022
High School Diploma -
Edinburg High School