Mary Gatlin
Baton Rouge,LA
Summary
Innovative team leader skilled in maximizing employee effectiveness through strategic role alignment. Committed to fostering operational improvements and driving results in fast-paced environments. Seeking an administrative assistant position to apply strong organizational and leadership capabilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Capitol City Produce
Baton Rouge, LA
05.2025 - Current
- Resolved customer inquiries swiftly, enhancing overall satisfaction and retention.
- Assisted in training new team members on customer service protocols and systems.
- Maintained comprehensive product knowledge to effectively address customer concerns.
- Utilized CRM software for maintaining client records and managing follow-up actions efficiently.
Assistant Manager
Lids Locker Room
Baton Rouge, LA
10.2024 - 05.2025
- Trained and developed 20+ employees while fostering a positive and productive work environment.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
Administrative Assistant
United Christian Faith Ministries
Baton Rouge, LA
12.2022 - 08.2024
- Assisted in preparing reports and presentations, enhancing communication efficiency across departments.
- Implemented filing systems that improved document retrieval speed and accuracy.
- Facilitated internal meetings by preparing agendas and taking detailed minutes for distribution.
Education
Bachelor of Science - Business Management
Southern University and A&M College
Baton Rouge, LA12.2023
Skills
- Microsoft Office
- Data Entry
- Verbal and written communication
- Workload management
- Conflict resolution
- Team collaboration
Timeline
Customer Service Representative
Capitol City Produce
05.2025 - Current
Assistant Manager
Lids Locker Room
10.2024 - 05.2025
Administrative Assistant
United Christian Faith Ministries
12.2022 - 08.2024
Bachelor of Science - Business Management
Southern University and A&M College