Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Manager

Mary Beth Gerrity

Shoreline,WA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

  • Entry-level Medical Receptionist pursuing degree in Medical Billing and Coding Specialist. True team player experienced in patient relations and remains cool under extreme pressure. Natural organizational skills with detail-oriented focus.
  • Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

8
8
years of professional experience

Work History

Cashier

ESR Concessions
04.2023 - Current
  • Greeted over 150 customers per day.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cashier Team Lead

Instaworks Gigs
04.2022 - Current
  • Oversaw group of 30 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Monitored areas for security issues and safety hazards.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Food Delivery Driver

DoorDash
10.2019 - Current
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Developed and maintained professional relations between customer, store personnel and company.

Instacart Shopper

Instacart
07.2018 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.

Beertender

Delaware North
10.2021 - 03.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Cashier

Sprouts
05.2020 - 10.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Delivery Driver

Amazon Flex
12.2019 - 09.2020
    • Completed on-time deliveries by choosing best and most efficient routes.
    • Operated vehicle safely in highly congested areas with no traffic violations.
    • Completed rush deliveries on tight timetables to satisfy customer needs.
    • Delivered packages to customer doorsteps and business offices.

Concession Stand Lead

Aramark
10.2018 - 03.2019
  • Consistently provided friendly service to promote better customer engagement.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Supported team members with various needs depending on customer influx and demand.
  • Corrected order issues, provided refunds and replaced items.

Front Desk Receptionist

Rainbow Center
08.2018 - 12.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Concession Stand Lead

First And Goal Sports
05.2015 - 10.2018
  • Supported team members with various needs depending on customer influx and demand.
  • Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
  • Managed a crew ranging from 2 to about 15 people stand
  • Established rapport with new and recurring customers, remembering specific requests and providing specialty concessions for individuals
  • Processed large-scale concession resupply orders, bringing new snacks and beverages to serve customer preferences.

Education

Bachelors of Health Information Management - Health Information Management

Davenport University
Grand Rapids, MI

Associates Degree Health Information Management - Health Information Management

Tacoma Community College
Tacoma, WA

Certificate - Medical Office

Careers Works Medical
Seattle, WA
06.2024

Certificate - Medical Billing And Coding

Penn Foster College
Scottsdale, AZ
02.2024

Skills

  • Medical Terminology Knowledge
  • Customer Service
  • Customer Relationship Management
  • Active Listening
  • Microsoft PowerPoint
  • Microsoft Word
  • Customer Relations
  • Staff Training
  • Microsoft Excel
  • POS Systems Expertise
  • Clerical Support
  • Problem-Solving Ability

Additional Information

Volunteer

I was an advocate and served on board as Treasurer , Vice president and President over 2 year span at Interconnection an non-profit organization through Community Mental Health In Michigan. This was a drop in center where people can come in and socialize for few hours in a safe environment. During my tender, I had worked as a liaison through director and Community Mental Health. Also, help with balancing books and signing checks to pay for bills, supplies etc..

Served as President on consumer board at Goodwill for a year. Once a month we meet to discuss needs and concerns of consumers of Goodwill and set up events in community.

Timeline

Cashier

ESR Concessions
04.2023 - Current

Cashier Team Lead

Instaworks Gigs
04.2022 - Current

Beertender

Delaware North
10.2021 - 03.2022

Cashier

Sprouts
05.2020 - 10.2021

Delivery Driver

Amazon Flex
12.2019 - 09.2020

Food Delivery Driver

DoorDash
10.2019 - Current

Concession Stand Lead

Aramark
10.2018 - 03.2019

Front Desk Receptionist

Rainbow Center
08.2018 - 12.2018

Instacart Shopper

Instacart
07.2018 - Current

Concession Stand Lead

First And Goal Sports
05.2015 - 10.2018

Bachelors of Health Information Management - Health Information Management

Davenport University

Associates Degree Health Information Management - Health Information Management

Tacoma Community College

Certificate - Medical Office

Careers Works Medical

Certificate - Medical Billing And Coding

Penn Foster College
Mary Beth Gerrity