Mary Glenn
Vacaville,USA
Summary
Over twenty years’ experience as an executive admin. Almost ten years’ experience as a project manager in marketing research and mystery shopping. Reputation for being dependable, well organized, following through and completing projects successfully. Strong interpersonal and written communication skills. Ability to work well with a team or independently.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Research Coordinator
The Henne Group
07.2020 - Current
- Prepared documents, reports, and presentations detailing results and conclusions.
- Reviewed literature extensively to stay informed about industry trends and advancements in related fields of study.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Increased research efficiency by streamlining data collection and management processes.
Project Manager and Recruiter
Plaza Research
06.2016 - 02.2020
- Managed study projects for clients. Recruited respondents for studies.
- Interviewed respondents to determine their qualifications and suitability for studies.
- Scheduled recruits for studies.
- Provided training to new employees.
- Compiled analysis and statistical reports for clients.
- Hosted studies throughout the Bay Area.
Project Manager
International Service Check
06.2013 - 04.2016
- Planned and set up mystery shopping projects for multiple clients including Apple, Hugo Boss, Marc by Marc Jacobs, Diesel and others using specific company software.
- Monitored and supervised the performance of all aspects of the visits including visit allocation, shopper recruitment and performance, proofreading reports, meeting weekly and monthly targets and deadlines.
- Interacted with clients and shoppers.
- Provided training to proofreaders based on quality control guidelines.
- Compiled analysis and statistical reports for internal colleagues and clients.
Independent Distributor
Premier Designs Jewelry, Inc.
10.2006 - 11.2014
- Presented and set-up of high fashion jewelry displays in homes, vendor shows and/or office shows.
- Followed-up with customer service calls/visits and written correspondence.
- Prepared and updated database of customers, orders, jewelry samples, expenses, purchases, mileage, status reports, income tax reports, profit/loss reports within a customized database specifically for Premier Designs distributors.
Education
English Major
University of California at Berkeley
Associate in Applied Science - Computer Programming
Durham Technical Community College
Skills
- Proficient in MS Office, analytics, delegation, observation, editing, listening, multitasking, organization, public speaking, writing
- Qualitative research
- Data organization
- Project management
- Ethics compliance
- Interview techniques
- Focus groups
- Participant screening
- Informed consent
- Patient recruitment
- Schedule coordination
- Participant recruitment
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Sr. Research Coordinator
The Henne Group
07.2020 - Current
Project Manager and Recruiter
Plaza Research
06.2016 - 02.2020
Project Manager
International Service Check
06.2013 - 04.2016
Independent Distributor
Premier Designs Jewelry, Inc.
10.2006 - 11.2014
Associate in Applied Science - Computer Programming
Durham Technical Community College
English Major
University of California at Berkeley
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