MARY Goneau
Bank of America
South China,ME
29
years of professional experience
Professional in finance with experience in personal banking, equipped to drive client satisfaction and financial growth. Demonstrates strong skills in portfolio management, customer relationship building, and complex financial product knowledge. Known for effective teamwork, adaptability to evolving client needs, and delivering reliable results in high-pressure environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Senior Personal Banker
7 Years 1 Month- Advised clients on deposit, credit, and lending solutions aligned with financial needs.
- Opened and maintained consumer accounts while ensuring documentation accuracy and compliance.
- Identified client opportunities and referred banking, investment, and lending specialists.
- Processed transactions and resolved account inquiries with prompt, professional service.
- Educated clients on digital banking tools, card services, and account features.
- Applied risk, fraud, and regulatory procedures to protect customer accounts.
- Built trusted relationships through proactive follow-up and personalized financial guidance.
- Supported branch goals by balancing service quality, productivity, and operational accuracy.
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
- Strengthened client relationships through consistent follow-ups and proactive communication.
- Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
- Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
- Delivered comprehensive financial advice to clients based on their unique situations, helping them achieve long-term financial success.
- Navigated challenging economic conditions, effectively managing risk while meeting sales targets consistently.
- Mentored junior personal bankers, sharing industry knowledge and best practices for career development.
- Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.
- Maintained up-to-date knowledge of industry trends, continuously adapting strategies to stay ahead of market changes.
- Optimized operational efficiency within the branch by implementing process improvements and updating internal procedures as needed.
- Improved client retention rates by maintaining open lines of communication and addressing concerns promptly.
- Participated in community outreach events to promote the bank''s brand and foster local business partnerships.
- Developed strategies to acquire new clients, expanding the bank''s customer base and market share.
- Streamlined account opening processes for improved efficiency and reduced waiting times.
- Managed high-net-worth clients, ensuring their financial goals were met with tailored banking services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Expanded client base by promoting new financial products.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Followed up with customers to gather feedback and provide additional assistance.
- Cross-sold bank products and services to meet customer needs and provide options.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Explained very technical financial information to applicants in easy to understand language.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Negotiated loan terms and conditions with customers to secure best deal.
- Proactively identified solutions for customers experiencing credit issues.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Researched and updated industry knowledge on changing legislation and regulations.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Certified Nursing Assistant
1 Year- Provided daily personal care, including bathing, dressing, grooming, and toileting support for residents
- Monitored vital signs and reported changes in condition to nursing staff promptly
- Assisted with safe transfers, ambulation, and repositioning to prevent discomfort and injury
- Documented care activities accurately in resident records and shift reports
- Supported meal service by setting up trays, assisting with feeding, and tracking intake
- Maintained clean, organized patient areas while following infection control and safety procedures
- Responded quickly to call lights, urgent needs, and resident requests with professionalism
- Communicated effectively with nurses and care teams to support consistent resident care
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of Number+ residents under long-term care.
Priority Relationship Manager
17 Years 10 Months- Managed high-value client portfolios, delivering tailored banking solutions and proactive relationship support.
- Cultivated long-term client trust by resolving complex servicing issues and anticipating financial needs.
- Coordinated with internal partners to streamline referrals across lending, deposits, and investment services.
- Advised clients on account structures, service options, and banking products aligned with goals.
- Monitored portfolio activity to identify opportunities for deeper relationship growth and retention.
- Ensured compliance with banking policies, documentation standards, and risk controls throughout client interactions.
- Mentored relationship team members on client handling, service quality, and process consistency.
- Strengthened client loyalty through responsive communication, accurate follow-through, and personalized account oversight.
- Contributed positively towards the development of a healthy work culture that fostered teamwork and collaboration.
- Coordinated with product specialists to offer tailored solutions for complex client requirements.
- Built strong referral networks through community involvement and professional partnerships, driving new business growth.
- Actively participated in networking events to expand connections within the local business community.
- Assisted in training junior relationship managers, sharing best practices and offering guidance when needed.
- Negotiated favorable terms for clients on loans, mortgages, or other financial products by leveraging strong rapport with partner institutions.
- Collaborated with team members to achieve shared goals and improve overall branch performance.
- Developed sales strategies for targeted client segments, resulting in increased revenue and customer satisfaction.
- Provided exceptional customer service, addressing concerns promptly and resolving issues effectively.
- Delivered informative presentations to educate clients on investment strategies, market trends, and wealth management options.
- Identified cross-selling opportunities by understanding each client''s unique financial situation and recommending appropriate products or services.
- Implemented effective risk management techniques to protect both the bank''s interests as well as those of its clients.
- Tracked performance metrics regularly to ensure individual targets were achieved consistently throughout the year.
- Enhanced digital channel usage among customers by promoting digital features during interactions.
- Streamlined internal processes to increase efficiency within the priority banking team.
- Managed a portfolio of high-value clients, ensuring their needs were met and expectations exceeded.
- Conducted comprehensive reviews of client accounts to identify areas for improvement or potential risks.
- Fostered long-term trust with clients by proactively addressing their needs, resolving issues promptly, and providing transparent communication.
- Strengthened customer relationships by providing personalized financial advice and solutions.
- Maintained up-to-date knowledge of industry trends, regulations, products, and competitor offerings to stay ahead in the market.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Maintained customer records and updated account information.
- Presented new and additional products and services to existing customers.
- Explained account terms and conditions to customers.
- Collected customer information and completed new account forms.
- Monitored accuracy of customer information in system.
- Activated new accounts and issued customer identification numbers.
- Processed customer payments and account setup charges.
- Provided customers with additional information regarding account services.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Reconciled customer accounts and balanced daily transactions.
- Tracked and processed customer account requests and applications.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Greeted customers and delivered information about new account processes.
Plant Manager
3 Years 1 Month- Directed plant operations to align production, safety, quality, and delivery requirements.
- Oversaw supervisors, maintenance, and production teams to maintain consistent workflow.
- Implemented process improvements to reduce downtime and support efficient throughput.
- Monitored compliance with safety procedures, regulatory requirements, and quality standards.
- Coordinated production schedules, inventory flow, and resource allocation for daily operations.
- Analyzed operational issues and resolved equipment, staffing, and scheduling disruptions.
- Developed training expectations to strengthen accountability, performance, and cross-functional support.
- Evaluated plant performance data to guide cost control and continuous improvement efforts.
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Provided direction and leadership to all levels of employees and managers.
- Directed employees and related programs to maximize team productivity and facility output.
- Boosted employee morale and productivity through effective leadership and motivational techniques.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
- Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.
- Maximized plant safety through proactive strategies and well-structured training.
- Oversaw daily operations of Number sq. ft. manufacturing plant.
- Created plant policies and procedures for safe and productive operations.
- Forecasted future production needs accurately, allowing for strategic decision-making regarding staffing levels, equipment investments, and inventory management.
- Mentored and developed staff members, promoting professional growth opportunities within the organization.
- Maintained quality of product with robust inspections and assessment team.
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
- Collaborated with sales team to align plant capabilities with customer demands, fostering long-term business relationships.
- Implemented quality control measures to reduce defect rates and enhance product quality consistently.
- Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
- Implemented useful inventory management and tracking systems to reduce costs and improve operations.
- Conducted thorough root cause analyses on production issues, identifying solutions for continuous improvement efforts.
- Identified and resolved process and equipment issues to minimize production downtime.
- Promoted collaborative work environment to motivate and engage staff to achieve company objectives.
- Analyzed incident reports to identify trends in workplace injuries or near-misses; implemented corrective actions accordingly.
- Managed budgeting and resource allocation, ensuring optimal use of funds for operational efficiency.
- Established positive relationships with suppliers to obtain timely deliveries of materials and products.
- Identified and implemented viable strategies for continuous improvement.
- Built strong relationships with regulatory agencies and ensured compliance with all environmental permits; maintained an exemplary safety record.
- Streamlined supply chain operations, reducing lead times and improving inventory management.
- Developed cross-functional teams to foster collaboration and improve communication across departments.
- Enhanced safety standards with implementation of comprehensive safety training initiatives for all employees.
- Coordinated plant expansions and upgrades to accommodate increased demand while minimizing disruption to ongoing operations.
- Negotiated favorable contracts with suppliers, securing cost savings on raw materials without sacrificing quality.
- Collaborated with engineering team to design new machinery, resulting in increased production capacity.
- Championed sustainable practices throughout the facility, implementing waste reduction strategies and energy-efficient technologies.
- Streamlined inventory management to reduce waste and optimize stock levels.
- Developed training programs to upskill workforce and improve productivity.
- Facilitated cross-departmental collaboration to improve overall plant performance.
- Spearheaded initiatives to improve employee engagement and job satisfaction.
- Managed budget effectively, ensuring optimal use of resources.
- Coordinated with sales department to align production with market demand.
- Reduced downtime with proactive maintenance schedules.
- Led introduction of new technology to automate and improve production processes.
- Boosted team morale and efficiency through leadership and development initiatives.
- Improved product quality by implementing rigorous quality control measures.
- Enhanced plant productivity by streamlining operational processes.
- Achieved significant cost savings by negotiating better rates with suppliers.
- Pioneered lean manufacturing approach, reducing unnecessary costs and increasing efficiency.
- Implemented sustainable practices, reducing environmental impact.
- Enhanced communication between shifts, ensuring smooth handovers and continuity.
- Fostered culture of safety, significantly reducing workplace accidents.
- Negotiated with vendors for timely delivery of raw materials, preventing production delays.
- Optimized resource allocation for increased operational efficiency.
- Established metrics to measure performance and drive continuous improvement.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Evaluated employee performance and provided feedback and training as needed.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Analyzed production data and prepared reports for senior management.
- Coordinated with other departments to align production with customer requirements.
- Utilized data analysis tools to identify and resolve production issues.
- Implemented quality control system to review products against technical specifications and corporate standards.
- Scrutinized production output and identified areas for improvement.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
- Devised and administered cost control initiatives saving $Amount.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Trained in and implemented emergency response procedures to protect team members and property.
- Operated specialized equipment, gauges and instruments to track and assess gas levels.
- Checked meters and interpreted readings to assess functionality of gas retrieval systems.
Education
Registered CNA - CNA
High School Diploma
Class Completion of Two Culinary Art's Program - Culinary Art's
Timeline
Senior Personal Banker
Bank of America
09.2019 - CurrentRead More
Certified Nursing Assistant
Lakewood
09.2018 - 09.2019Read More
Priority Relationship Manager
Bank of America
07.2000 - 05.2018Read More
Plant Manager
KML INC.
06.1997 - 07.2000Read More
Waterville Adult Education And Clinical Skills At Lakewood
Registered CNA from CNA
Read More
Mt. Ararat
High School Diploma
Read More
Maine Vocational Region 10
Class Completion of Two Culinary Art's Program from Culinary Art's
Read More