Mary Gonzales
Houston
Summary
Dedicated professional with over ten years of successful experience in fast-paced office settings. Hardworking team player with expertise in completing detailed administrative tasks and providing support. Responsible, dependable, and productive professional when working unsupervised.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Joe W. Fly Co.
Houston, TX
06.2023 - Current
- Coordinated daily operations to ensure efficient workflow and task completion.
- Assisted in managing project timelines and deliverables for multiple initiatives.
- Facilitated training sessions for new team members on operational procedures and tools.
- Maintained accurate records of operations data, contributing to reporting accuracy through Sage and then Acumatica.
Medical Receptionist/Insurance Verifier
Retina Vitreous Associates
Houston, TX
10.2017 - 12.2018
- Ensured timely verification of insurance benefits prior to patient procedures and appointments.
- Coordinated patient scheduling, check-in, check-out, and billing payments through Advance MD.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Established and maintained relationships with insurance providers for productive communications.
Administrative Assistant
Spic & Span Maids
Houston, TX
07.2015 - 11.2016
- Liaised between clients and vendors and maintained effective lines of communication.
- Processed customer services accurately and within agreed timeframes to meet clients’ needs.
- Process customer payments utilizing Intuit QuickBooks
- Answered up to 50 calls daily, routed calls, delivered messages to staff, and greeted visitors.
Education
GED -
S.E.A.R.C.H.
Houston, TX06-2004
Skills
- Project Coordination
- Logistics Management
- Process Improvement
- Team Leadership
- Data Analysis
- Client Relationship Management
Languages
Spanish
Timeline
Operations Coordinator
Joe W. Fly Co.
06.2023 - Current
Medical Receptionist/Insurance Verifier
Retina Vitreous Associates
10.2017 - 12.2018
Administrative Assistant
Spic & Span Maids
07.2015 - 11.2016
GED -
S.E.A.R.C.H.