Mary Gonzalez
San Bernardino,CA
Summary
Dynamic and versatile professional with a diverse background encompassing experience as a Bilingual Machine Operator, Warehouse Associate, Housekeeper, Private Chef/Catering, and Retail Professional. Demonstrating a strong work ethic and adaptability across multiple industries, I possess a keen eye for detail, exceptional organizational skills, and a commitment to delivering high-quality results in every role. Fluent in English and Spanish, I bring effective communication skills that facilitate seamless interaction in multicultural environments. Proven ability to thrive in fast-paced settings, prioritize tasks effectively, and collaborate with teams to achieve operational excellence. With a track record of exceeding expectations and contributing to the success of various teams, I am poised to leverage my multifaceted skill set to drive productivity and performance in any professional setting.
Overview
24
24
years of professional experience
Work History
Private Housekeeper
Private Employeer
Redlands, CA
07.2016 - 12.2021
- Created customized meal based on client dietary restrictions and preferences or events
- Shopped for ingredients.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Provided excellent house cleaning and maid services to client.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Exceeded client expectations to garner future services.
- Adhered to professional house cleaning checklist.
Production Machine Operator/Warehouse Associate
Target Distribution Center
Rialto, CA
07.2006 - 04.2016
- Experienced in using multiple power equipment such as, forklift , clamp machine , order picker, goat tugger, reach truck , general pallet rider machine.
- Operated machining equipment safely with team of operators.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Wrapped pallets in shrink wrap prior to loading.
- Operated RF scanners to track merchandise and verify contents of containers.
- Consistently lifted materials weighing as much as 50 plus pounds.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Manually offloaded and loaded shipments from containers and trailers.
Head Cashier
Home Depot
Pomona, CA
01.2003 - 06.2006
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
Manufacturing Operator
Alvarado Manufacturing
Pomona, CA
05.2000 - 04.2001
- Enhanced production efficiency by implementing process improvements and troubleshooting equipment issues.
- Reduced downtime by conducting regular maintenance checks and promptly addressing technical concerns.
- Achieved higher product quality through rigorous adherence to standard operating procedures and quality control measures.
- Optimized resource utilization by monitoring inventory levels and coordinating with supply chain team for timely procurement of materials.
- Assisted supervisors in developing new processes and methodologies to increase overall productivity within the facility.
- Contributed to cost reduction efforts by identifying areas of waste minimization and proposing effective solutions.
- Maintained optimal production rates through consistent attention to machine settings, calibration, and timely maintenance.
Cocktail Waitress/Server
The Hop Night Club
04.1998 - 02.2000
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Greeted new customers, discussed specials and took drink orders.
- Assisted with bartending duties during high-volume shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food or drink choices.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Deli Supervisor
Country Kwik Market & Deli
Diamond Bar, CA
02.1998 - 04.2000
- Enhanced customer satisfaction by ensuring prompt and accurate order fulfillment in the deli department.
- Streamlined deli operations for increased efficiency and productivity with effective scheduling and delegation of tasks.
- Reduced food waste by implementing proper portion control, storage, and rotation practices.
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
- Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
- Adhered to all safety standards when using slicers, knives, fryers, ovens, or other potentially hazardous equipment within the deli area.
- Coordinated cross-training initiatives within the team members leading them to develop new skills that enhanced their adaptability across the deli operations.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Integrated service and team management strategies to boost business profits.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Eisenhower High School
Rialto, CA06.1989
Skills
- Safety and compliance
- Supply chain distribution
- Manufacturing
- Assembly and production
- Equipment operation
- Machinery operation
- Material loading and unloading
- Forklift Operation
- Upselling and Cross Selling
- Food and Beverage Service
- Cleaning and Sanitizing
- Customer Service and Rapport
- Commercial and Residential Cleaning
Timeline
Private Housekeeper
Private Employeer
07.2016 - 12.2021
Production Machine Operator/Warehouse Associate
Target Distribution Center
07.2006 - 04.2016
Head Cashier
Home Depot
01.2003 - 06.2006
Manufacturing Operator
Alvarado Manufacturing
05.2000 - 04.2001
Cocktail Waitress/Server
The Hop Night Club
04.1998 - 02.2000
Deli Supervisor
Country Kwik Market & Deli
02.1998 - 04.2000
High School Diploma -
Eisenhower High School