Mary Gonzalez
San Bernardino,CA
Summary
Dynamic and versatile professional with a diverse background encompassing experience as a Bilingual Machine Operator, Warehouse Associate, Housekeeper, Private Chef/Catering, and Retail Professional. Demonstrating a strong work ethic and adaptability across multiple industries, I possess a keen eye for detail, exceptional organizational skills, and a commitment to delivering high-quality results in every role. Fluent in English and Spanish, I bring effective communication skills that facilitate seamless interaction in multicultural environments. Proven ability to thrive in fast-paced settings, prioritize tasks effectively, and collaborate with teams to achieve operational excellence. With a track record of exceeding expectations and contributing to the success of various teams, I am poised to leverage my multifaceted skill set to drive productivity and performance in any professional setting.
Overview
24
24
years of professional experience
Work History
Private Housekeeper
Private Employeer
07.2016 - 12.2021
- Created customized meal based on client dietary restrictions and preferences or events
- Shopped for ingredients.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Provided excellent house cleaning and maid services to client.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Exceeded client expectations to garner future services.
- Adhered to professional house cleaning checklist.
Production Machine Operator/Warehouse Associate
Target Distribution Center
07.2006 - 04.2016
- Experienced in using multiple power equipment such as, forklift , clamp machine , order picker, goat tugger, reach truck , general pallet rider machine.
- Operated machining equipment safely with team of operators.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Wrapped pallets in shrink wrap prior to loading.
- Operated RF scanners to track merchandise and verify contents of containers.
- Consistently lifted materials weighing as much as 50 plus pounds.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Manually offloaded and loaded shipments from containers and trailers.
Head Cashier
Home Depot
01.2003 - 06.2006
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
Manufacturing Operator
Alvarado Manufacturing
05.2000 - 04.2001
- Enhanced production efficiency by implementing process improvements and troubleshooting equipment issues.
- Reduced downtime by conducting regular maintenance checks and promptly addressing technical concerns.
- Achieved higher product quality through rigorous adherence to standard operating procedures and quality control measures.
- Optimized resource utilization by monitoring inventory levels and coordinating with supply chain team for timely procurement of materials.
- Assisted supervisors in developing new processes and methodologies to increase overall productivity within the facility.
- Contributed to cost reduction efforts by identifying areas of waste minimization and proposing effective solutions.
- Maintained optimal production rates through consistent attention to machine settings, calibration, and timely maintenance.
Cocktail Waitress/Server
The Hop Night Club
04.1998 - 02.2000
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Greeted new customers, discussed specials and took drink orders.
- Assisted with bartending duties during high-volume shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food or drink choices.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Deli Supervisor
Country Kwik Market & Deli
02.1998 - 04.2000
- Enhanced customer satisfaction by ensuring prompt and accurate order fulfillment in the deli department.
- Streamlined deli operations for increased efficiency and productivity with effective scheduling and delegation of tasks.
- Reduced food waste by implementing proper portion control, storage, and rotation practices.
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
- Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
- Adhered to all safety standards when using slicers, knives, fryers, ovens, or other potentially hazardous equipment within the deli area.
- Coordinated cross-training initiatives within the team members leading them to develop new skills that enhanced their adaptability across the deli operations.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Integrated service and team management strategies to boost business profits.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Eisenhower High School
Rialto, CA06.1989
Skills
- Safety and compliance
- Supply chain distribution
- Manufacturing
- Assembly and production
- Equipment operation
- Machinery operation
- Material loading and unloading
- Forklift Operation
- Upselling and Cross Selling
- Food and Beverage Service
- Cleaning and Sanitizing
- Customer Service and Rapport
- Commercial and Residential Cleaning
Timeline
Private Housekeeper
Private Employeer
07.2016 - 12.2021
Production Machine Operator/Warehouse Associate
Target Distribution Center
07.2006 - 04.2016
Head Cashier
Home Depot
01.2003 - 06.2006
Manufacturing Operator
Alvarado Manufacturing
05.2000 - 04.2001
Cocktail Waitress/Server
The Hop Night Club
04.1998 - 02.2000
Deli Supervisor
Country Kwik Market & Deli
02.1998 - 04.2000
High School Diploma -
Eisenhower High School
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