MARY GOVEA
Dallas
Summary
Detail-oriented professional with a strong track record in branch operations. Proven ability to enhance team productivity and customer satisfaction through targeted training and compliance adherence. Skilled in fostering collaborative environments and resolving operational challenges.
Overview
15
15
years of professional experience
Work History
Branch Operations Lead- Manager on Duty
J.P. Morgan Chase
Dallas
08.2024 - Current
- Managed branch operations, ensuring efficient workflow and high customer satisfaction while resolving issues.
- Collaborated with branch leadership to streamline operations, focusing on cash handling and customer service excellence.
- Conducted observations on Associates to ensure adherence to company protocols, delivering coaching and real-time feedback to enhance performance.
- Lead daily morning huddles, setting the tone for team productivity and addressing any immediate operational concerns
Lead Associate Operations
J.P. Morgan Chase
Dallas
06.2014 - 08.2024
- Led controls review team to ensure compliance with market regulations.
- Prepared branch for multiple successful reviews by ensuring compliance with all policies, procedures, and regulatory requirements
- Supervise day-to-day facility operations in accordance with set policies and guidelines.
- Supported branch operations, ensuring adherence to loss control, compliance, and audit standards
- Train and mentor new Associate Bankers as well as new LAOs
- Assisted in implementing new technology to enhance branch efficiency and service delivery
Personal Banker
J.P. Morgan Chase
Dallas
06.2011 - 07.2014
- Opened new accounts for customers
- Engaged customers to identify and address financial needs
- Established trust and built relationships through personal connections
- Facilitated referrals to partner services to enhance customer experience
- Educated customer on self-service options: chase.com, chase mobile
Education
Bachelor of Arts - Organizational Leadership
Oregon State University
Corvallis, OR08-2029
Some College (No Degree) - Political Science
Texas Southern University
Houston, TXSkills
- Operational management
- Leadership skills
- Training development
- Attention to detail
- Effective communication
- Multi-tasking abilities
- Microsoft Office proficiency
- Bilingual communication
Timeline
Branch Operations Lead- Manager on Duty
J.P. Morgan Chase
08.2024 - Current
Lead Associate Operations
J.P. Morgan Chase
06.2014 - 08.2024
Personal Banker
J.P. Morgan Chase
06.2011 - 07.2014
Bachelor of Arts - Organizational Leadership
Oregon State University
Some College (No Degree) - Political Science
Texas Southern University