Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Gower

Rancho Cordova,CA

Summary

Compassionate professional with a background in veterinary support and client service. Known for strong attention to detail and effective communication, committed to improving patient care and client experience in a fast-paced environment.

Overview

11
11
years of professional experience

Work History

Veterinary Assistant

VCA Greenback Animal Hospital
Fair Oaks
01.2020 - Current
  • Assisted veterinarians during examinations and surgical procedures, ensuring patient comfort and safety.
  • Maintained accurate medical records, documenting treatments and client communications.
  • Administered medications and vaccines as directed, following established protocols for dosage and timing.
  • Educated pet owners on post-operative care and general animal health, promoting compliance with treatment plans.

Client Service Representative

VCA Greenback Animal Hospital
Fair Oaks
01.2019 - Current
  • Provided exceptional client support in addressing inquiries and concerns efficiently.
  • Educated pet owners on services, products, and preventative care options effectively.
  • Managed appointment scheduling using veterinary software to optimize clinic efficiency.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

Senior Mortgage Loan Processor

Pacific Union Financial
Folsom, CA
04.2015 - 07.2018
  • Managed loan processing workflows to ensure timely approvals and adherence to regulatory compliance.
  • Evaluated borrower financial documentation to assess creditworthiness and risk levels accurately.
  • Collaborated with underwriters to resolve issues, enhancing communication between departments.
  • Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
  • Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.

Education

Some College (No Degree) - Veterinary Assistant Certificate

Animal Behavior Collage
Huntington Beach, CA
03-2019

Skills

  • Client communication
  • Multitasking Abilities
  • Attention to detail
  • Customer service
  • Appointment scheduling
  • Reception duties

Timeline

Veterinary Assistant

VCA Greenback Animal Hospital
01.2020 - Current

Client Service Representative

VCA Greenback Animal Hospital
01.2019 - Current

Senior Mortgage Loan Processor

Pacific Union Financial
04.2015 - 07.2018

Some College (No Degree) - Veterinary Assistant Certificate

Animal Behavior Collage