Compassionate professional with a background in veterinary support and client service. Known for strong attention to detail and effective communication, committed to improving patient care and client experience in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Veterinary Assistant
VCA Greenback Animal Hospital
Fair Oaks
01.2020 - Current
Assisted veterinarians during examinations and surgical procedures, ensuring patient comfort and safety.
Maintained accurate medical records, documenting treatments and client communications.
Administered medications and vaccines as directed, following established protocols for dosage and timing.
Educated pet owners on post-operative care and general animal health, promoting compliance with treatment plans.
Client Service Representative
VCA Greenback Animal Hospital
Fair Oaks
01.2019 - Current
Provided exceptional client support in addressing inquiries and concerns efficiently.
Educated pet owners on services, products, and preventative care options effectively.
Managed appointment scheduling using veterinary software to optimize clinic efficiency.
Managed incoming calls, providing prompt and accurate information to clients about products and services.
Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Senior Mortgage Loan Processor
Pacific Union Financial
Folsom, CA
04.2015 - 07.2018
Managed loan processing workflows to ensure timely approvals and adherence to regulatory compliance.
Evaluated borrower financial documentation to assess creditworthiness and risk levels accurately.
Collaborated with underwriters to resolve issues, enhancing communication between departments.
Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
Education
Some College (No Degree) - Veterinary Assistant Certificate
Animal Behavior Collage
Huntington Beach, CA
03-2019
Skills
Client communication
Multitasking Abilities
Attention to detail
Customer service
Appointment scheduling
Reception duties
Timeline
Veterinary Assistant
VCA Greenback Animal Hospital
01.2020 - Current
Client Service Representative
VCA Greenback Animal Hospital
01.2019 - Current
Senior Mortgage Loan Processor
Pacific Union Financial
04.2015 - 07.2018
Some College (No Degree) - Veterinary Assistant Certificate