Mary Greathouse
Hendersonville,United States of America
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Hendersonville, TN
12.2024 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Streamlined order-taking process to minimize wait times for dinners.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Puckett’s Restaurant and Grocery
Hendersonville, TN
04.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server Assistant/Restaurant Hostess
Carrabba's Restaurant
Hendersonville, TN
11.2023 - 03.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Assisted with dining room set up prior to and after service period.
Customer Experience Coordinator
Marshalls
12.2022 - 07.2023
- Managed employees by supervising transactions and giving feedback
- Answered emails to report results
- Use skills in upselling to regularly exceed sales targets
- Maintained high customer service standards in high-volume, fast-paced environments
- Used point-of-sale machines to process payments at tables and cash registers
- Assisted sales team by operating cash registers, tidying sales floor, and managing stock, when required
- Restocked shelves, prepared for sales, and organized sales floor
- Kept up to date on fashions and upcoming trends
- Fielded customer complaints and negotiated solutions
Sales Associate
Baskin-Robbins
06.2021 - 05.2022
- Maintained high customer service standards in high-volume, fast-paced environments
- Worked as part of team to ensure orders were delivered accurately and efficiently
- Used point-of-sale machines to process payments at tables and cash registers
- Supported customers by offering advice, recommending tools, and upselling additional products
- Maintain up-to-date product knowledge and information on brands and product lines
Education
High School Diploma -
Hendersonville High School
08-2024
Skills
- Detail Oriented
- Problem-Solving
- Communication
- Teamwork
- Emotional Intelligence
- Strong work ethic
- Exceptional customer service
- Guest engagement
Timeline
Server
Texas Roadhouse
12.2024 - Current
Server
Puckett’s Restaurant and Grocery
04.2024 - 12.2024
Server Assistant/Restaurant Hostess
Carrabba's Restaurant
11.2023 - 03.2024
Customer Experience Coordinator
Marshalls
12.2022 - 07.2023
Sales Associate
Baskin-Robbins
06.2021 - 05.2022
High School Diploma -
Hendersonville High School