Mary Grobosky
Kalamazoo,MI
Summary
I am a hardworking employee with many years of customer service, multitasking, and time management experience and abilities, who is devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
General Manager
European Wax Center
Kalamazoo, MI
07.2024 - 04.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily salon operations for European Wax Center guest services and staff coordination.
- Led sales coaching for memberships, retail recommendations, and front desk operations.
- Scheduled associates to support appointment flow, coverage, and peak service demand.
- Trained wax specialists on service standards, product knowledge, and client care.
- Reviewed payroll records, timekeeping, and labor planning for European Wax Center teams.
- Monitored inventory levels for retail products, wax supplies, and salon equipment.
- Resolved guest concerns and supported consistent service recovery across the center.
- Enforced cleanliness, safety, and brand standards throughout salon treatment areas.
Call Center Representative
Zeigler Auto Group
Kalamazoo, MI
04.2022 - 07.2024
- Answered incoming calls from customers and provided assistance with parts inquiries, billing questions, and other customer service related issues.
- Maintained accurate call logs and updated contact records to support effective customer follow-up.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved customer complaints promptly to enhance satisfaction and foster loyalty.
- Addressed customer inquiries, questions, and concerns to deliver quality service and achieve performance benchmarks.
Front Desk Receptionist
Domestic Uniform Rental
Kalamazoo, MI
01.2022 - 04.2022
- Welcomed customers at front desk, providing exceptional service to enhance their experience.
- Managed inbound calls, efficiently directing inquiries to appropriate departments to ensure timely responses.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Answered inbound calls and directed inquiries to proper departments.
- Scheduled service appointments and coordinated customer pickup requests.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
- Processed incoming mail, faxes, and front office documents.
- Maintained an organized reception area and ensured that all guests were attended promptly.
Shift Manager
Noodles & Company
Portage, MI
07.2017 - 06.2021
- Monitored order accuracy, speed of service, and guest satisfaction during shifts.
- Managed cash handling, register counts, and end-of-shift reconciliation.
- Trained team members on guest service, food safety, and station procedures.
- Enforced cleanliness standards, sanitation routines, and safe food handling practices.
- Communicated shift handoffs, production needs, and staffing concerns to managers.
- Supported inventory checks, prep lists, and product rotation for Noodles operations.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
Business Management (Some college) -
Washtenaw Community College
Ann Arbor, MIHigh school diploma -
Community high school
Ann Arbor, MISkills
- Budgeting
- Cash management
- Inventory control
- Staff scheduling
- Sales
- Client Relations
- Service Excellence
- Shift Management
- Management
- Leadership
- Strategic Planning
- POS
- Computer skills
- Organization
- Communication skills
- Payroll management
- Inventory control
Timeline
General Manager
European Wax Center
07.2024 - 04.2026
Call Center Representative
Zeigler Auto Group
04.2022 - 07.2024
Front Desk Receptionist
Domestic Uniform Rental
01.2022 - 04.2022
Shift Manager
Noodles & Company
07.2017 - 06.2021
Business Management (Some college) -
Washtenaw Community College
High school diploma -
Community high school