Mary Guidry Chavis
Missouri City,TX
Summary
Proven customer service expert from Andy Frain, adept in complaint handling and CRM software, enhanced satisfaction ratings through empathy and effective dispute resolution. Skilled in maintaining professionalism under pressure, I significantly improved service quality and response times, showcasing exceptional time management and teamwork abilities.
Overview
10
10
years of professional experience
Work History
Security Customer Service
Andy Frain
Houston, TX
08.2014 - Current
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
Education
Certication - Micro Computer
U of H
Houston, TX06.2009
Associate Of Applied Business - Heath
McNeese State University
Lake Charles, LA09.1998
Skills
- Complaint Handling
- Empathy Display
- Patience Maintenance
- Call center experience
- Customer Service
- Time management abilities
- Up-selling abilities
- CRM Software Usage
Timeline
Security Customer Service
Andy Frain
08.2014 - Current
Certication - Micro Computer
U of H
Associate Of Applied Business - Heath
McNeese State University