Mary Harris
San Antonio,TX
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Experienced Collections Specialist bringing 5-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Collections Specialist position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Collections Specialist
Arstrat
Sugar Land,TX
06.2019 - Current
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
- Fostered a positive working relationship with other departments within the company, assisting in credit evaluation processes, risk assessments, and overall financial strategy development.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Quantified debtor balances to avoid late payments and bad credit.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Licensed Insurance Agent
Final Expense Direct
10.2012 - 08.2017
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Mentored junior staff members in sales techniques, product knowledge, and regulatory compliance to improve overall team performance.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Fostered strong relationships with carrier representatives to stay informed on new offerings and underwriting guidelines, improving the ability to match clients with appropriate coverage options.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Obtained underwriting approval by completing application for coverage.
- Promoted products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
Education
Basic -
Walker High School
Jasper, AL08.1991
Skills
- Credit and Collections
- New Hire Training
- Scripted Conversations
- Process Optimization
- Team Oriented
- Environmental Monitoring
- Records Management
- Short Sales
- Payment Acceptance
- Billing Practices
- Goals and Performance
Timeline
Collections Specialist
Arstrat
06.2019 - Current
Licensed Insurance Agent
Final Expense Direct
10.2012 - 08.2017
Basic -
Walker High School