Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Harrison-Oghurava

Walton,KY

Summary

I am very anxious about this position; I want to transition myself to living in Lagos Nigeria. I married a gentleman from your country fairly close to Lagos and am seriously considering moving to your beautiful country. As you can understand I am looking to be gainfully employed upon arrival. As you can see from resume, I would be a very beneficial employee. I look forward to speaking with you soon.

Overview

21
21
years of professional experience

Work History

Collection Specialist

Greensky LLC
Crescent Hills, Kentucky
05.2019 - Current
  • Veteran Collections Specialist with top-notch follow-through and methodical approach to this.
  • Strong researcher successful at persuading and obtaining resolution.
  • Ambitious debt collector with as ability to successfully locate debtors and establish repayment arrangements to satisfy account terms.
  • Highly skilled at meeting and exceeding monthly goals.
  • Dedicated to utilizing exceptional communication skills to resolve account inquiries.
  • Anxious to leverage over 20 years professional experience with business or personal accounts.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances
  • Trained new team members on scripts, company services and collection strategies
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Used scripted conversation prompts to convey current account information and obtain payments

Collections Specialist

Credit Control LLC
Hazelwood, Missouri
06.2007 - 05.2019
  • I joined Credit Control at same time Bank of America put their first drop of business
  • Was only in training 1 day as I had worked for the same boss Ed Hurt for 6 years at Academy Collections.
  • Kept liquidation rates to being 1st and 2nd among agencies representing Bank of America.
  • I usually collected between $400,000 and $550,00 a year.

Collections Specialist

Academy Collection Services
Las Vegas, NV
02.2001 - 06.2007
  • Transitioned from collector to team lead.
  • Met demands of busy collections group by performing a high volume of daily calls.
  • Processed payments over phone and setting up recurring drafts.
  • Managed manual and automatically dialed outbound calls in call center environment

Education

High School Diploma -

Huntington High School
Huntington, NY
05.1967

Skills

  • Prioritized accounts based on total amount owed and credit bureau reports
  • Interviewed customers to determine reasons for delinquency, source of income, and next pay date to build solutions for financial issues
  • Overcame objections by applying advanced training and persuasion techniques
  • Maintained consistent high performance with solid record of achieving or exceeding objectives
  • Mentored new members on scripts, strategies and company information to maximize performance
  • Kept calm, stayed professional and provided exceptional service on all calls
  • Located debtors by utilizing skip tracking and other strategies

Timeline

Collection Specialist

Greensky LLC
05.2019 - Current

Collections Specialist

Credit Control LLC
06.2007 - 05.2019

Collections Specialist

Academy Collection Services
02.2001 - 06.2007

High School Diploma -

Huntington High School

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