Flower gardening, floral design wedding planning, decorating and photography
Mary Hart
Paris,TN
Summary
Dedicated professional with a proven track record, excelling in account management and sales techniques. Recognized for enhancing customer retention through building relationships and consistently achieving sales quotas. Strong verbal communication skills complement a commitment to delivering exceptional service and fostering positive client relationships.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
Walgreens
09.2024 - 03.2025
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Cashier
Walgreens
09.2022 - 08.2024
- Answered product questions using knowledge of sales and store promotions.
- Met customer service goals and exceeded customer expectations.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Sales Associate-Home Decor and Furniture
STEINMART
10.2017 - 10.2019
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Professional Sales Representative
Source4
05.2002 - 10.2010
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Generated advertising brochure for vendor use.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Academic Marketing & Sales
Schmitz Press
12.1984 - 07.1993
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - Communications-Marketing
College of Notre Dame of Maryland
Baltimore, MD01-1985
Associate of Arts - Marketing, Advertising Love
Loyola College
Baltimore, MD05-1982
High School Diploma -
Franklin High School
Reisterstown, MD06-1968
Skills
- Positive and professional
- Account development
- Sales quota achievement
- Verbal and written communication
- Account management
- Customer service
- Sales techniques
Interests
Timeline
Customer Service Representative
Walgreens
09.2024 - 03.2025
Customer Service Cashier
Walgreens
09.2022 - 08.2024
Sales Associate-Home Decor and Furniture
STEINMART
10.2017 - 10.2019
Professional Sales Representative
Source4
05.2002 - 10.2010
Academic Marketing & Sales
Schmitz Press
12.1984 - 07.1993
Bachelor of Arts - Communications-Marketing
College of Notre Dame of Maryland
Associate of Arts - Marketing, Advertising Love
Loyola College
High School Diploma -
Franklin High School
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