Mary Hayes
Nashville,TN
Summary
Experienced Patient Service Representative at Vanderbilt Medical Center, adept at enhancing patient experiences through exceptional customer service and precise data entry. Successfully improved appointment scheduling efficiency by 20%. Skilled in HIPAA compliance and relationship building, ensuring patient confidentiality and satisfaction. Proficient in problem-solving and communication, contributing to a seamless healthcare environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Vanderbilt Medical Center
Nashville, TN
03.2007 - 04.2024
responsible for scheduling patient appointments in the sleep lab. Greeting patients as they arrive for they appointment.. updating their information in epic. Making reminder appointment calls
Keeping the waiting area clean
Answering calls from patirnts
Answered email from out pysicans
Giving suport to our sleep techicians as needed
Education
Psychology
Trevecca Nazarene University
Nashville, TNAssociate of Science - General Studies
Nashville State Community College
Nashville, TN12.2016
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Medical terminology
- Data entry proficiency
- Conflict resolution
- Phone etiquette
- Appointment confirmation
- Appointment reminders
- Check-in coordination
- Phone and email etiquette
- Problem-solving
- Patient registration
- Patient check-in
- Relationship building
- Paging systems
- Friendly and outgoing
- Patient identity verification
- Attention to detail
- Punctual and hardworking
Certification
I am a certified mental health aider
Timeline
Patient Service Representative
Vanderbilt Medical Center
03.2007 - 04.2024
Psychology
Trevecca Nazarene University
Associate of Science - General Studies
Nashville State Community College