Mary Haynes
New York,NY
Summary
Reliable and efficient professional with strong communication and customer service skills. Extensive knowledge of a wide range of electrical systems and components. Consistently delivers projects on time and within budget, prioritizing safety standards and compliance with regulations. Takes pride in ensuring successful project completion while maintaining a high level of professionalism.
Overview
12
12
years of professional experience
Work History
Electrician
Local Union 3 IBEW
09.2014 - Current
- Installed and wired electrical transformers, service panels, and circuit breakers
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings.
Customer Service Manager
Tony's Plastics
10.2012 - 04.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate Degree - Labor Studies
SUNY Empire State College
Saratoga Springs, NY06.2019
Skills
- Safety procedures and regulations
- AC/DC control circuitry
- Test equipment operation
- Staff Management
- Exceptionally detail-oriented
- Pipe installation expertise
- Blueprint fluency
- Hand and Power Tool Operation
- Decision-Making
- Attention to Detail
Additional Qualifications
- 30 hour OSHA Certificate
- Ability to lift, carry, and move 65 lbs
- Experience in basic sheetrock installation
Timeline
Electrician
Local Union 3 IBEW
09.2014 - Current
Customer Service Manager
Tony's Plastics
10.2012 - 04.2014
Associate Degree - Labor Studies
SUNY Empire State College
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