Mary Hedges
Field Team HQ
Ann Arbor,MI
8
years of professional experience
Community-oriented professional with a background in hospitality service, leadership development, and organizational management.
Work History
Field Director
- Trained and managed high-performing team of political canvassers, coordinated daily logistics to enhance campaign outreach, and evaluated daily field reports for strategic adjustments.
- Directed field operations, aligning canvassing, events, and volunteer deployment with campaign priorities.
- Recruited, trained, and coached field staff on scripts, compliance, and voter contact standards.
- Developed outreach plans to strengthen voter engagement across target districts and precincts.
Banquet Server
1 Year- Ensured customer satisfaction by addressing inquiries and resolving issues promptly.
- Coordinated service for multiple high-profile events, including weddings and corporate functions, ensuring seamless experiences for hundreds of guests.
- Set up banquet rooms and served plated meals and beverages promptly while following banquet service standards and guest preferences.
Server
1 Year- Delivered exceptional customer service in high-pressure situations, ensuring customer satisfaction and repeat business.
- Greeted guests promptly and presented menu options with clear, attentive service.
- Coordinated with kitchen staff to ensure timely order delivery and table flow.
Supervisor; Tour Guide
3 Years- Developed training curriculum for 100+ tour guides and delivered educational sessions to enhance tour guide effectiveness.
- Presented educational content to large audiences during admissions events for 200+ attendee crowds.
- Produced monthly newsletters and liaised with university partners to improve communication and collaboration.
Consultant
5 Years- Collaborated with consultants and student artists to support creative projects, enhancing student engagement and artistic expression.
- Contributed to creative projects for university campaigns and advertisements, promoting brand visibility and community involvement.
Kitchen Manager
1 Year- Managed $500 monthly kitchen budget and food procurement for 30-person household, reducing waste through strategic menu planning.
- Established organizational systems to enhance cleanliness.
- Managed food inventory, ordering, and storage to prevent shortages and waste
Membership Officer
1 Year- Created engaging Wix website designs for improved user experience. Coordinated onboarding and welcomed new members, enhancing their initial experience and integration into the community.
Camp Counselor
1 Year- Overnight counselor for children ages 5-14; Day camp counselor for children ages 5-12; Organized weekend camps for adults and families, providing engaging activities and support.
- Supervised campers during daily activities, maintaining safe, structured cabin environment.
- Led outdoor programs, encouraging participation and positive group engagement.
Camp Counselor
1 Year- Led activities and worked with children working through family bereavement and worked with children impacted by cancer.
- Excels at emotional Intelligence and crisis-sensitive facilitation
Education
Bachelor of Arts - Arts and Humanities
- Focus in community engagement
- Minor in Sustainable Natural Resource Recreation Management
Skills
Organizational leadership
Teamwork and collaboration
Problem-solving
Technology proficiency
Time management
Attention to detail
Public speaking
Effective communication
Timeline
Banquet Server
Graduate Hotel by Hilton
01.2025 - 01.2026Read More
Server
Charlie Kangs
01.2025 - 01.2026Read More
Supervisor; Tour Guide
Student Life Engagement; Michigan State University
01.2021 - 01.2024Read More
Kitchen Manager
Montie Cooperative House
01.2021 - 01.2022Read More
Membership Officer
Montie Cooperative House
01.2020 - 01.2021Read More
Consultant
Residential College in the Arts and Humanities (RCAH); MSU
01.2019 - 01.2024Read More
Camp Counselor
YMCA Camp Pendalouan
01.2018 - 01.2019Read More
Camp Counselor
Camp Courage at Pioneer Trails and Special Days Camp at Pendalouan
01.2018 - 01.2019Read More
Field Director
Field Team HQ
01.2026Read More
Michigan State University
Bachelor of Arts from Arts and Humanities
Read More