Mary Hemple
Perry,GA
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Technician
Jeffrey Giangrande Corporation
Frederick, Maryland
06.2023 - 02.2026
- Diagnosed hardware and software issues for various systems.
- Installed and configured operating systems and applications on devices.
- Provided technical support to employees for IT-related inquiries.
- Maintained network infrastructure to ensure reliable connectivity.
- Conducted regular system backups to protect data integrity.
- Collaborated with team members to troubleshoot complex technical problems.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
- Provided training sessions for end users on how to use various software programs.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Participated in team meetings to discuss project status updates.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Monitored system performance and implemented preventive maintenance procedures.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Assisted with the deployment of new applications and updates to existing applications.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Coordinated with vendors for repair services when needed.
- Maintained positive working relationship with fellow staff and management.
- Oversaw daily performance of computer systems.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Administrative Assistant
Jeffrey Giangrande Corporation
Frederick, Maryland
06.2023 - 02.2026
- Maintained organized filing system for important documents and records.
- Supported onboarding process for new employees and training sessions.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
General Manager
Jeffrey Giangrande Corporation
Charles Town, West Virginia
04.2008 - 06.2023
- Managed daily operations to ensure efficient workflow and productivity.
- Developed and implemented strategic plans to enhance business growth.
- Oversaw financial budgets, ensuring resource allocation aligned with company goals.
- Led team training sessions to improve staff performance and collaboration.
- Evaluated employee performance, providing feedback for continuous improvement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
GED Diploma
Charles Town, WVSkills
- Network troubleshooting
- System installation
- Active Directory management
- Technical support
- Incident response coordination
- User training sessions
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Customer service
- User training
- Network maintenance
- Team leadership
- Customer relationship management
- Employee training
- Conflict resolution
- Purchasing and planning
- Staff management
- Operations oversight
- Top talent recruiting, hiring, and retention
- Leadership and team building
- Leadership
- Customer retention
- Staff motivation
- Purchasing
- Staff supervision
- Problem resolution
- Team building
- Communication skills
- Employee development
- Team player
- Training and coaching
Certification
- Servsafe Certified Proctor
Timeline
IT Technician
Jeffrey Giangrande Corporation
06.2023 - 02.2026
Administrative Assistant
Jeffrey Giangrande Corporation
06.2023 - 02.2026
General Manager
Jeffrey Giangrande Corporation
04.2008 - 06.2023
GED Diploma