Mary Herz
Unity,ME
Summary
Hard working CNA with 4+ years of experience working with clients and teaching students. Motivated professional recognized by peers for my effective multitasking and empathy skills. Looking to apply my experience with Inpatient Care and Activities of Daily Living (ADL) Support in your organization.
Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Overview
4
4
years of professional experience
Work History
CNA/Unit Secretary
Northern Light Inland Hospital
Waterville, ME
07.2023 - Current
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Provided emotional support to family members during difficult times.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Compiled reports on daily activities for review by supervisor.
- Managed unit call reception and routed calls to correct department.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Organized laboratory specimens for pick-up by courier service.
- Monitored unit supply levels and notified management of ordering needs.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks to support patient care.
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Maintained a clean and organized front desk and reception area.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted residents in preparing for activities and social programs.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented activities and recorded information in EMR system.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Supported non-ambulatory residents in range of motion exercises.
- Helped residents walk with or without self-help devices.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Observed and reported unusual symptoms and changes to charge nurse.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Distributed drinking water and nourishment to residents.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Reported changes in patient conditions to registered nurse or physician.
- Used mobility devices to transport patients.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Collected specimens from patients for laboratory testing purposes.
- Facilitated communication between patients, family members, and healthcare professionals.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Planned and served meals and snacks to patients according to prescribed diets.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored food intake and output as directed by nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Transported residents within the facility as needed.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Certified Nurses Aide
Genesis Healthcare Oak Grove Long-term care and Rehabilitation center
05.2021 - 07.2023
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Answered call lights promptly and responded to patient needs quickly.
- Reported any changes in the condition of the patient to the nursing staff promptly.
- Cleaned and maintained medical equipment following proper procedures for sterilization.
- Assisted in transferring patients from beds to wheelchairs or other equipment as needed.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Distributed drinking water and nourishment to residents.
- Helped feed patients who required assistance during meals.
- Provided basic patient care, including bathing, feeding, and grooming.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted residents in preparing for activities and social programs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Recorded intake and output measurements accurately on charts.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Provided emotional support to family members and encouraged involvement in patient care activities when appropriate.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Utilized infection control measures appropriately while performing tasks.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Performed basic housekeeping duties such as changing linens, tidying up rooms, restocking supplies.
- Maintained cleanliness of patients' rooms and ensured that all necessary items were available.
Education
Certified Nurses Aide - Nursing Education
Genesis Facility Training
Waterville, Maine05-2021
Skills
- Active listening
- Flexibility and adaptability
- Complex Problem-solving
- Patient transfers
- Emotional support
- Feeding assistance
- Team collaboration
- Lifting and transferring
- Compassion and empathy
- Toileting assistance
- Bathing assistance
- Compassionate communication
- Dressing assistance
- HIPAA compliance
- Health monitoring
- Attention to detail
- Infection control practices
- Patient care
- Multitasking and organization
- Basic life support
- Patient hygiene assistance
- Critical thinking
- Vital signs monitoring
- Patient advocacy
- End-of-life care
References
Request On Demand
Personal Information
- Date of Birth: 09/27/88
- Nationality: White
- Marital Status: Single
Qualifications - License
05/01/21, State licensed Certified Nurses Aide. BLS MOAB CPR
Timeline
CNA/Unit Secretary
Northern Light Inland Hospital
07.2023 - Current
Certified Nurses Aide
Genesis Healthcare Oak Grove Long-term care and Rehabilitation center
05.2021 - 07.2023
Certified Nurses Aide - Nursing Education
Genesis Facility Training