MARY H. MURRAY
PRIMA FLEUR BOTANICALS, INC.
San Rafael,CA
1
Certification
18
years of professional experience
Managed strategic accounts across beauty, skincare, sunscreen, wellness, food manufacturing, CPG, and regulated manufacturing settings.,Supported cross-functional teams, acted as client liaison, and helped improve account retention and growth.,Built trusted client and vendor relationships, supported direct reports, and delivered strong customer experiences and ongoing business support.
Work History
Account Manager
1 Year 9 Months- Manage strategic customer accounts within a $15M+ certified organic skincare and personal care manufacturing organization.
- Serve as primary customer contact and trusted advisor for key accounts, overseeing product launches, commercialization initiatives, production readiness, and issue resolution.
- Lead cross-functional teams across Product Development, R&D, Regulatory, Quality, Manufacturing, Operations, and Supply Chain to ensure successful customer outcomes.
- Provide leadership and guidance to internal team members supporting customer programs and account execution.
- Drive customer retention, account expansion, and long-term partnership development through proactive relationship management.
- Identify growth opportunities, new product initiatives, and strategic business opportunities that increase customer value and revenue potential.
- Manage forecasting, planning, timelines, and operational readiness activities supporting commercialization programs.
- Build executive-level customer relationships while consistently delivering service excellence and customer satisfaction.
Affiliate Marketing, Eccommerce and Shopify
6 Years 7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Senior Purchasing Manager & Analyst / Project Manager
9 Years 3 Months- Led customer-facing commercialization initiatives supporting skincare, sunscreen, beauty, wellness, and personal care product launches.
- Managed cross-functional teams responsible for product launches, customer deliverables, supplier performance, and operational execution.
- Developed strong partnerships with customers, suppliers, and internal stakeholders to ensure alignment between customer expectations and operational capabilities.
- Oversaw supplier network of 100+ domestic and international vendors supporting manufacturing operations.
- Reduced sourcing costs by 15% while improving supplier delivery performance by 20%.
- Created KPI reporting, forecasting, inventory planning, and business continuity programs that improved customer service and operational performance.
Senior Sales Representative
1 Year 11 Months- Directed operations, customer relationships, purchasing, budgeting, scheduling, and project administration.
- Managed employees, contractors, and subcontractors while leading project execution and client satisfaction initiatives.
- Led business development efforts, proposal development, contract negotiations, and customer retention activities.
- Grew client relationships through exceptional service delivery, resulting in repeat business and referral opportunities.
- Managed project profitability, customer communications, and operational performance from contract award through completion.
Senior Scheduling & Account Coordinator
2 Years 5 Months- Managed scheduling, customer service, patient communications, and account coordination activities.
- Served as liaison between patients, providers, and insurance organizations while maintaining exceptional service standards.
Education
Bachelor of Science - Sociology
Skills
Supported strategic account initiatives.
Helped grow key accounts.
Assisted customer success activities.
Backed revenue growth efforts.
Contributed to business development efforts.
Managed team leadership and direct reports.
Built executive relationships.
Supported customer retention efforts.
Assisted product launch activities.
Supported new product introduction (NPI) activities.
Coordinated contract manufacturing operations.
Partnered with cross-functional teams.
Assisted forecasting and demand planning.
Supported supply chain and operations activities.
Helped manage programs.
Prepared KPI reporting and analytics.
Used ERP/MRP systems.
Worked in beauty and personal care.
Supported skincare products.
Supported sunscreen products.
Worked with cosmetics.
Supported organic and natural products.
Supported wellness products.
Worked in food manufacturing.
Worked in CPG.
Worked in regulated manufacturing.
Personal Information
Title: SENIOR ACCOUNT MANAGER | STRATEGIC ACCOUNTS | CUSTOMER SUCCESS & BUSINESS DEVELOPMENT
Certification
Certified Professional Purchasing Manager (CPPM)
Accomplishments
- Managed strategic customer relationships and supplier partnerships across 100+ business partners.
Timeline
Account Manager
PRIMA FLEUR BOTANICALS, INC.
01.2025 - CurrentRead More
Affiliate Marketing, Eccommerce and Shopify
Self-employed
02.2020 - 09.2026Read More
Senior Purchasing Manager & Analyst / Project Manager
PRIMA FLEUR BOTANICALS, INC.
10.2015 - 01.2025Read More
Senior Sales Representative
Software Next Door
11.2013 - 10.2015Read More
Senior Scheduling & Account Coordinator
MILL VALLEY PHYSICAL THERAPY
05.2008 - 10.2010Read More
University of Colorado Boulder
Bachelor of Science from Sociology
Read More