Mary Holes
Palm Beach Gardens,FL
Summary
Fulfillment Expert at Nordstrom with a strong record of improving order accuracy and customer satisfaction. Expertise in logistics coordination and time management, consistently surpassing performance metrics while training new hires. Focused on quality assurance and workplace safety in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Fulfillment Expert
Nordstrom
10.2021 - Current
- Consistently surpassed performance metrics by prioritizing tasks in fast-paced environment.
- Executed timely processing and shipping of orders to enhance customer satisfaction.
- Adapted workflow strategies during changes in product offerings to maintain efficiency.
- Trained new hires on fulfillment procedures, ensuring adherence to quality standards.
- Enhanced order accuracy through meticulous verification of customer information and specifications.
- Participated in regular safety training sessions to uphold workplace safety standards.
- Took on additional hours during peak periods to meet tight shipping deadlines.
- Operated pallet jacks and hand trucks for efficient movement of heavy boxes.
Fulfillment Lead
Macys Department Store
04.2011 - 09.2021
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.
- Documented orders and updated daily logs with shift activities and incidents.
- Handled production picking, packing and shipping orders.
- Reduced order lead time by streamlining workflows and reallocating resources as needed during peak periods.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
Shipping Supervisor
Truck-Lite Co
10.2001 - 06.2004
- Supervised shipping team of Number employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Inspected loading operations for improvements in efficiency and safety.
Inventory Specialist
Truck-Lite Co
07.1991 - 07.1993
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Education
Diploma - Business
McDowell High School
Erie, PASkills
- Packing and shipping expertise
- Logistics coordination
- Warehouse safety
- Time management
- Quality assurance
- Inventory management
- RFID scanning
- Loading operations
Timeline
Fulfillment Expert
Nordstrom
10.2021 - Current
Fulfillment Lead
Macys Department Store
04.2011 - 09.2021
Shipping Supervisor
Truck-Lite Co
10.2001 - 06.2004
Inventory Specialist
Truck-Lite Co
07.1991 - 07.1993
Diploma - Business
McDowell High School