MARY HOLFORD
Round Rock,TX
Summary
For the last 8 years I have been a full time caregiver to my 2 children and a part-time student. I am graduating with Honors from ACC in May of 2023 with an Associates degree in Marketing. I have acted as a Social Media Marketing Consultant for nearly 2.5 years. During that time I accepted and completed over 200 commissions sourced from a variety of platforms. Furthermore, I was contracted as a Digital Product Ambassador for 3 different brands. I performed this work consecutively with each contract lasting 6 months. After graduation, I began my career in the apartment industry as a Leasing & Marketing Professional. I am seeking employment with a company that offers opportunities for growth and development.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Lincoln Property Management
05.2023 - Current
- Greeted clients, showed apartments, and prepared leases.
- Managed over 50 customer calls per day.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Marketing Intern
Home Trends & Design
01.2023 - 05.2023
- Assisted in creating written, video and image content for marketing channels.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Scheduled social media postings to advertise products and generate site traffic.
- Created names for all new product lines.
- Edited all photos for website listings.
Customer Service Specialist
JCPenney
09.2014 - 02.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Increased sales by 10%.
Education
Marketing Retail
Austin Community College
AustinAssociate of Applied Science - Marketing
Austin Community College
Austin, TX05.2023
Skills
- MS Office Suite (Word, Excel, etc)
- Photography & Adobe Lightroom
- Social media marketing
- Composing compelling Ad Copy
- Professional Correspondence
- OneSite
- Tenant Relations
- Fair Housing Policies
- Property Tours
- Move-In Coordination
- Event Planning
- Lead Generation
Accomplishments
- April 2019 - September 2021
- Bogle Vineyards
- Derma-E
- Dropps
- Source Naturals
- Skout Organic
- Perfect Bar
- Disney
- Crayola
- Late July Snacks
- Power Up Snacks
- Plant Apothecary
- LivOn Labs
- Eat to Evolve
- Nurture Life
- Butcher Box
- Mapiful
- Humm
- Verb Energy
Timeline
Leasing Consultant
Lincoln Property Management
05.2023 - Current
Marketing Intern
Home Trends & Design
01.2023 - 05.2023
Customer Service Specialist
JCPenney
09.2014 - 02.2015
Marketing Retail
Austin Community College
Associate of Applied Science - Marketing
Austin Community College
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