Shanice Lopes
Los Angeles,CA
Summary
Results-driven Leasing Consultant with 3+ years of experience in multifamily housing and customer-facing roles. Proven track record of maintaining high occupancy rates, streamlining lease administration, and delivering exceptional resident experiences. Adept at closing leases, conducting tours, processing applications, and ensuring Fair Housing compliance. Also brings a solid background in collections and client relations, with strong communication and CRM skills. Seeking to contribute to a high-performing property management team.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Leasing Consultant
Career Strategies Inc
Los Angeles, California
09.2026 - Current
- Showed apartment units to prospective residents at Career Strategies Inc. communities.
- Followed up with leads by phone, email, and walk-in visits.
- Maintained resident files and updated property management records.
- Promoted available units while following Fair Housing guidelines and company leasing standards.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Contacted and followed up with tenants on renewal notices.
- Checked rental eligibility by following company's verification process.
Leasing Consultant
Liberty group
Boston, Massachusetts
02.2026 - 08.2026
- Answered high-volume calls and scheduled property tours withprospective residentsMaintained organized resident files and assisted with lease renewals andoffice operationsCollaborated with the property manager on occupancy reports andresident feedbackApplied knowledge of rental criteria and Fair Housing laws
B2B Collections Specialist
Sequium Asset Solutions
Atlanta, GA
10.2024 - 06.2025
- Handled high-volume outbound calls for billing inquiries, reducing delinquency rates
- Negotiated payment terms with corporate clients and ensured account accuracy
- Maintained positive client relationships while enforcing company financial policies
B2B Collections Specialist (Contract)
C2C Resources
Dunwoody, GA
01.2023 - 06.2023
- Managed business account collections, resolving account issues quickly and professionally
- Conducted outbound calls and data entry to maintain account accuracy
- Built client trust while adhering to financial collection procedures
Collections Representative
GreenSky Credit
Atlanta, GA
09.2018 - 12.2020
- Recovered delinquent accounts and reduced overall past-due balances
- Educated customers on payment terms, building trust and improving repayment rates
- Delivered high-quality service while balancing company recovery goals
Education
Bachelor's Degree - Fashion & Retail Management
The Art Institute of Atlanta
Decatur, GA05-2013
Skills
- Leasing & Resident Retention
- Fair Housing Compliance
- CRM & Property Management Software (Yardi, Onesite - if applicable)
- Lease Processing & Application Management
- Conflict Resolution & Customer Service
- Rent Collection & Delinquency Reduction
- Office Administration & Tour Scheduling
- Microsoft Office Suite (Word, Excel, PowerPoint)
- High-Volume Call Management
Languages
English
Full Professional
Cape Verdean Creole
Limited
References
- Junea Sutton (707) 280-0292 Greensky
- Jonea Gordon (678) 516-7630 Greensky
- Brittney Neal (470) 389-3017 Greens at Stonecreek
- Kanaya Erwin (347) 236-0128 Ashley furniture
Timeline
Leasing Consultant
Career Strategies Inc
09.2026 - Current
Leasing Consultant
Liberty group
02.2026 - 08.2026
B2B Collections Specialist
Sequium Asset Solutions
10.2024 - 06.2025
B2B Collections Specialist (Contract)
C2C Resources
01.2023 - 06.2023
Collections Representative
GreenSky Credit
09.2018 - 12.2020
Bachelor's Degree - Fashion & Retail Management
The Art Institute of Atlanta