NATASHA RAMOS
Tampa,FL
Overview
14
14
years of professional experience
Work History
Leasing Consultant
Camden Clearwater/Camden Preserve
Clearwater, FL
06.2025 - Current
- Assisted residents through the transition following Camden's acquisition of the community, helping answer questions and build confidence in new processes and procedures.
- Supported occupancy and resident retention efforts during the acquisition transition through strong leasing performance, renewal conversions, and relationship-building with both prospective and current residents.
- Supported resident communication during several community improvement initiatives, including community-wide painting, pavement seal coating and striping, Chirp access implementation, package locker removal and Camden Market installation, and fitness center renovations.
- Helped residents understand upcoming changes, expectations, and project timelines while addressing concerns and questions.
- Assisted with de-escalating resident concerns and maintaining positive resident relationships during periods of significant community change.
- Conducted community walks to identify opportunities to improve curb appeal, community appearance, and the overall resident experience.
- Partnered closely with maintenance teams to support resident satisfaction and occupancy goals.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Leasing Consultant
Camden Pier District/ Camden Central
St. Petersburg, Florida
10.2022 - 06.2025
- Supported leasing and resident retention efforts during major community improvement projects, including roof deck closure.
- Maintained positive resident relationships and leasing momentum despite operational challenges.
- Assisted with resident communication during emergency situations and operational disruptions.
- Maintained occupancy levels during hurricane events and power outages to ensure resident safety.
- Facilitated training sessions for new team members to enhance their skills and knowledge.
Leasing Consultant
Hills Property LLC
West Chester, OH
09.2020 - 09.2022
- Assisted prospective tenants with property tours, showcasing amenities and community features.
- Facilitated lease negotiations and generated rental agreements, contributing to increased occupancy rates.
- Managed tenant inquiries and promptly resolved issues, ensuring high tenant satisfaction.
- Managed tenant inquiries and resolved issues promptly to maintain satisfaction levels.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Distributed tenant renewal notices and followed up to ensure timely responses.
- Implemented feedback mechanisms to gather insights for enhancing tenant services and satisfaction.
- Verified tenant incomes and other information before accepting lease applications.
- Facilitated community events to foster a positive living environment and encourage tenant engagement.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
Store Manager
Acceptance Now
Southfield, MI
03.2016 - 04.2019
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached sales associates on product specifications, sales incentives, and selling techniques, resulting in increased customer satisfaction ratings.
- Collected rent and tracked resident payments and information in a computer system.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Completed point of sale opening and closing procedures.
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Oversaw monthly collections and sustained high payment rates through strong relationships with tenants.
- Reviewed and monitored scheduling, purchases, and expenses, ensuring adherence to quarterly budget.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Coached sales associates on product specifications, sales incentives, and selling techniques, enhancing customer satisfaction ratings.
- Completed point of sale opening and closing procedure.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Minimized on-site cash with frequent deposits and high accuracy predicting operations.
Store Manager
Rent A Center Warehouse & Retail Store
Cincinnati, OH
06.2012 - 08.2016
- Coached sales associates on product knowledge, enhancing team expertise and customer service.
- Controlled the monthly operations budget and minimized financial discrepancies, contributing to overall store profitability.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to communicate effectively.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Assisted in planning employee schedules to ensure adequate coverage during peak hours. and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Rotated merchandise and displays to feature new products and promotions.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
High School Diploma -
Arturo A Schomburg Satellite Academy
Bronx, NYSkills
- Leasing conversion
- Sales
- Market leasing knowledge
- Scheduling tours
- Closing techniques
- Lease renewals
- Collections
- Screening
- Occupancy Management
- Resident Retention
- Customer service
- Clear communication
- Effective negotiation
- Relationship building
- Team collaboration
- Conflict management
- Resident Relations
- Problem solving
- Team building
- Communication etiquette
- Customer relations
Timeline
Leasing Consultant
Camden Clearwater/Camden Preserve
06.2025 - Current
Leasing Consultant
Camden Pier District/ Camden Central
10.2022 - 06.2025
Leasing Consultant
Hills Property LLC
09.2020 - 09.2022
Store Manager
Acceptance Now
03.2016 - 04.2019
Store Manager
Rent A Center Warehouse & Retail Store
06.2012 - 08.2016
High School Diploma -
Arturo A Schomburg Satellite Academy