Mary Hollis
Fayetteville,GA
Summary
Manager, Coach and Leader: I have a proven track record of success in Sales, Leadership, Management and Customer Service. Prepared to bring over 10 years of progressive experience to a challenging new role with room for advancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Success Manager
CrossFit Atlanta
Atlanta, GA
03.2022 - Current
- Ran multiples systems effectively to ensure organization of office, facility, and over 200 clients
- Evaluated client problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Facilitate onboarding process of new clients
Mary Hollis Coaching
Self Employed
Remote
04.2020 - 04.2022
- Worked with busy professional remotely in order to help them achieve their goals related to fitness, health, and wellness
- Lead clients through full body and lifestyle assessment within onboarding process
- Provided weekly lifestyle check-ins for clients in regards to sleep, stress, self-care, nutrition, fitness, etc
- Provide personally programs workouts tailored to each clients goals
- Track progress measurably through programming platform
Director of Coaching, Manager, Head Coach
Harbor City Health & Performance
Melbourne, FL
04.2021 - 09.2021
- Remote coaching and remote programming for over 50 clients
- Created and implemented eight week coach development course
- Networking with local businesses in order to provide education about our health and wellness services
Head Coach, Manager and Owner
Caffeinated Fitness
Smyrna, GA
01.2016 - 01.2021
- Performed new client assessments, client retention, social media management, personal training and group Training
- Membership and personal training sales,
- Grew membership base from 30-80 members
- Interviewed, hired, trained and oversaw coaches
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
Coach, Manager
CrossFit Douglasville
Douglasville, GA
09.2014 - 09.2016
- Lead effective group training classes
- Social media manager
- Encourage, motivate, and provide nutritional advice
- Onboarding of new clients
Life Coach
Wellspring Living
Atlanta, GA
02.2012 - 02.2014
- Lead weekly health and wellness class for residents
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Facilitated group sessions and learning discussions to further objectives.
- Empower residents to take responsibility for daily care, therapeutic and educational needs focused on recovery and healthy living.
Sales and Customer Service Specialist
Atlanta Cycling
Atlanta , GA
2022.07 - Current
- Consistently achieving over 60k in sales monthly.
Maintain customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns. - Improve customer satisfaction ratings by addressing
issues and fostering timely resolution. - Inform customers of sales and promotions to build
customer base, boost traffic and increase customer
loyalty. - Resolve concerns with products or services to help with
retention and drive sales. - Delivered superior customer service to retain existing
customers and attract future customers.
Education
Bachelor of Science - Exercise Science
Kennesaw State University
Kennesaw, GAAssociate of Arts - Business Administration
Albany State University
Albany, GA05.2007
Skills
- Wellness Strategies
- Wellness Seminars
- Remote coaching
- Group Fitness Training
- Health and Wellness Education
- Verbal and Written Communication
- Customer Service Process Improvement
- Constructive Feedback
Certification
- National Personal Training Institute Graduate
- National Academy of Sports Medicine Certified Personal Trainer, (NASM-CPT)
- Nutrition Certification
- CrossFit Level 1 Trainer
- Active Life Certified Coach
- CrossFit Level 2 Trainer
- First Aid CPR/AED
- Active Life Immersion Coach
- Madlab Business Coaching
Timeline
Sales and Customer Service Specialist
Atlanta Cycling
2022.07 - Current
Client Success Manager
CrossFit Atlanta
03.2022 - Current
Director of Coaching, Manager, Head Coach
Harbor City Health & Performance
04.2021 - 09.2021
Mary Hollis Coaching
Self Employed
04.2020 - 04.2022
Head Coach, Manager and Owner
Caffeinated Fitness
01.2016 - 01.2021
Coach, Manager
CrossFit Douglasville
09.2014 - 09.2016
Life Coach
Wellspring Living
02.2012 - 02.2014
Bachelor of Science - Exercise Science
Kennesaw State University
Associate of Arts - Business Administration
Albany State University
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