Overview
Work History
Education
Skills
Certification
Other
References
Timeline
Generic

Mary Hooks

Bozeman,MT

Overview

7
7
years of professional experience
1
1
Certification

Work History

Advocacy Intern

Haven
08.2023 - 12.2023
  • Worked on support line and helped coordinate daily logistics with shelter residents, navigated crisis situations, provide emotional support, and create safety plans with survivors seeking services by using active listening and empowerment skills
  • Worked with individuals facing drug addiction, mental health diagnoses and other compounding personal challenges.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Managed database systems effectively, maintaining accurate records of contacts

Raft Guide

Kern River Outfitters
04.2021 - 08.2023
  • Guided class II,III, and IV whitewater trips for half day, full day, and overnight outings , was a designated trip leader for 2 years (this included managing guides and guests for duration of the trip, and taking lead in any rescue scenarios), provided excellent customer experience

Expo

Backcountry Burger Bar
09.2022 - 05.2023

Guide

Glacier Guides Montana Raft
05.2020 - 08.2020
  • Guide class II and III whitewater and scenic trips for half day, full day, and overnight outings, provided excellent customer service, drove shuttles using company and private vehicles
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
  • Guided groups of up to [Number] people on scheduled tours.

After School and Summer Camp Counselor

Whitefish Parks And Rec
09.2016 - 08.2019

Education

B.S. Psychology -

Undergraduate Student
Bozeman, MT
05.2024

High School Diploma -

Whitefish High School
Whitefish, MT
06.2019

Skills

  • Leadership experience with peers and others
  • Excellent communication skills
  • Time management experience in variety of settings
  • Outstanding customer service skills
  • Experience working in diverse and stressful situations while still performing necessary tasks and interacting with customers and co-workers
  • Positive and friendly attitude
  • Desire to learn and improve - respond well to constructive criticism
  • Patient Counseling
  • Advocacy training
  • First Aid/CPR
  • Flexible and Adaptable
  • Interpersonal Communication
  • Calm Under Pressure

Certification

  • CPR, 06/01/22, 06/01/24
  • Wilderness First Aid, 04/20/03, 04/20/26
  • River Rescue, 05/01/23, 05/01/26
  • CITI ethics, 03/01/23
  • Avalanche 1, 01/01/23

Other

  • Amigos De Las Américas - Participant, Spent two months living in the Dominican Republic. Organized summer camp programs focused on leadership five days a week, lead activities for campers aged 3 - 18, Worked with community leaders to improve community resources
  • Eagle Mount - snow sports ski coach, 01/01/20, 12/31/22, Worked with participants for two hours each lesson, played in the snow and skied with people who had disabilities

References

Tricia Saam, Supervisor, Haven, 123 Pond Row, Bozeman, MT, 59715, 406 581 9473, triciasaam@gmail.com

Timeline

Advocacy Intern

Haven
08.2023 - 12.2023

Expo

Backcountry Burger Bar
09.2022 - 05.2023

Raft Guide

Kern River Outfitters
04.2021 - 08.2023

Guide

Glacier Guides Montana Raft
05.2020 - 08.2020

After School and Summer Camp Counselor

Whitefish Parks And Rec
09.2016 - 08.2019

B.S. Psychology -

Undergraduate Student

High School Diploma -

Whitefish High School
  • CPR, 06/01/22, 06/01/24
  • Wilderness First Aid, 04/20/03, 04/20/26
  • River Rescue, 05/01/23, 05/01/26
  • CITI ethics, 03/01/23
  • Avalanche 1, 01/01/23

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Mary Hooks