Mary Horr
Prattville,AL
Summary
Dedicated RN Care Manager with a proven track record at Viva Health, enhancing patient satisfaction and health outcomes through compassionate support and clinical judgment. Expert in discharge planning and quality improvement, fostered strong relationships and streamlined care processes, significantly improving patient care coordination and emotional well-being.
Overview
14
14
years of professional experience
Work History
RN Care Manager
Viva Health
12.2018 - Current
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Discharge Planner/Utilization Review Nurse
Baptist Medical Center South
02.2013 - 11.2018
- Coordinated patient discharge planning and follow-up care.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
- Conducted regular reviews of case management processes to identify areas for improvement and implement targeted interventions.
Chronic Care Nurse
Corizon Healthcare
10.2010 - 02.2013
- Conducted thorough assessments of patients'' physical and emotional well-being to inform care decisions.
- Optimized time management skills to prioritize tasks effectively and provide consistent attention to multiple patients simultaneously.
- Streamlined documentation processes, ensuring accurate records of patient medical history, treatment plans, and progress notes.
- Administered medications accurately, adhering to strict protocols and safety guidelines.
Education
Bachelor of Science - Nursing
Auburn University Montgomery
Montgomery, AL12-2018
Associate of Science - Nursing
Lurleen B. Wallace Community College
Greenville, AL08-2013
No Degree - Practical Nursing
Trenholm Technical
Montgomery, AL08-2010
Skills
- Discharge planning
- Compassion and empathy
- Clinical judgment
- Quality improvement
Timeline
RN Care Manager
Viva Health
12.2018 - Current
Discharge Planner/Utilization Review Nurse
Baptist Medical Center South
02.2013 - 11.2018
Chronic Care Nurse
Corizon Healthcare
10.2010 - 02.2013
Bachelor of Science - Nursing
Auburn University Montgomery
Associate of Science - Nursing
Lurleen B. Wallace Community College
No Degree - Practical Nursing
Trenholm Technical
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