QUALIFICATION SUMMARY Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
years of professional experience
Work History
Wegmans
Cheektowaga, NY
Asset Protection Coordinator
01.2022 - Current
Job overview
Controlled reduction of loss inventory by protecting company assets
Built cross-functional relationships with local law enforcement to reduce losses
Kept patrons and employees safe and from criminal activity
Checked CCTV for evidence of shoplifting
NYS, Corrections and Community Supervision
Attica, NY
Offender Rehabilitation Coordinator
06.2018 - 10.2021
Job overview
Manage diverse caseload of inmates in a maximum security facility to collaboratively assess needs and goals
Assist parole team in assessing release risk
Compiled, sorted and verified accuracy of data before it was entered
Identify available resources, including Veteran Services Counseling to prepare for successful release and facilitate community connections.
NYS, Corrections and Community Supervision
Sonyea, NY
Corrections Officer
09.2014 - 06.2018
Job overview
Ensured safety and security of over 60 inmates
Reduced number of incidents by 75%
Supervised movement and activities of inmates; make rounds; conduct searches for contraband.
United States Air Force, USAF
Logistics Journeyman
03.2000 - 09.2004
Job overview
Coordinated production, purchasing, warehousing, distribution services to ensure financial cost effectiveness, quality customer service and safety
Directed movement, storage, and processing of inventory
Customer support liaison; processes, manages, tracks customer requests and resolves issues in the supply system
Stationed at Altus AFB Oklahoma, Sembach, Solid experience working productively within teams, ensuring optimized and timely service
Solid experience working with people from all cultures and backgrounds