Mary Hurtado
Seattle,Washington
Summary
Experienced leader with a successful track record at Marshall's and as a business owner at Skin Care Studio. Expertise in staff development and conflict resolution, driving operational efficiency and customer satisfaction. Proficient in consulting and quality control, with a talent for fostering team unity and surpassing performance goals.
Overview
16
16
years of professional experience
Work History
Coordinator
Marshalls
Shoreline, WA
09.2023 - Current
- Assisted with the daily operations of store by ensuring that all staff members followed company policies and procedures.
- Provided customer service support by answering questions, resolving issues, and helping customers find desired items.
- Conducted regular audits of product displays to maintain visual appeal in-store.
- Ensured compliance with safety regulations by regularly inspecting the store environment for potential hazards.
- Resolved conflicts between customers or staff members as needed.
- Performed daily opening and closing duties including setting up cash register stations, restocking shelves, cleaning work area.
- Trained new employees on proper use of POS systems and other equipment used in the store.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Buisness Owner
Skin Care Studio
Spring Hill, FL
05.2009 - 06.2023
- Established marketing strategies, such as social media campaigns, to promote the business.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Organized promotional events to attract new customers and increase sales.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Ensured compliance with state regulations regarding cosmetology practices.
Skills
- Consulting
- Staff Development
- Conflict Resolution
- Problem-solving abilities
- Work Delegation
- Multitasking Abilities
- Team building
- Quality Control
- Problem-solving aptitude
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Coordinator
Marshalls
09.2023 - Current
Buisness Owner
Skin Care Studio
05.2009 - 06.2023
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