Mary Ibanez
Manor,TX
Summary
Proactive office administrative assistant with a proven track record in customer relationship management and insurance verification. Skilled in facilitating efficient communication and enhancing workflows, contributing to improved financial operations and client satisfaction.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Office Administrative Assistant
Hagler & Kerr, LLC
Manor, Texas
04.2019 - 02.2026
- Streamlined communication flow by managing incoming and outgoing phone calls.
- Provided language assistance to Spanish-speaking employees and new applicants.
- Processed payroll accurately, ensuring timely compensation for employees.
- Utilized QuickBooks and Google Sheets for precise financial tracking and analysis.
- Executed invoicing procedures to ensure timely processing and accuracy of financial transactions.
- Assisted in processing new project paperwork to accelerate onboarding process.
Office Manager
David T. Butler, M.D.
Austin, Texas
02.2015 - 01.2019
- Resolved complex insurance and patient payment issues, enhancing financial operations.
- Administered employee benefits, ensuring compliance and optimal coverage for staff.
- Led annual OSHA and HIPAA meetings, fostering a culture of safety and legal adherence.
- Utilized account collections techniques to reduce overdue balances and streamline cash flow.
- Executed bookkeeping tasks using QuickBooks for precision in financial records.
- Handled payroll duties to maintain employee satisfaction through timely payments.
- Processed bank deposits consistently for reliable cash management.
Medical Administrative Assistant
David T. Butler, M.D.
Austin, Texas
08.2004 - 01.2019
- Coordinated reception operations, greeting visitors and managing phone communications to create welcoming front desk environment.
- Handled scheduling management to enhance patient flow and minimize wait times.
- Facilitated smooth patient transitions by ensuring prompt check-in and check-out processes.
- Performed insurance verification via phone calls and online platforms.
- Accurately collected copays, deductibles, and past balances during patient transactions to streamline payment processing.
- Maintained confidentiality while creating and managing files, reports, and medical records.
- Organized files, developed spreadsheets, faxed reports, and scanned documents efficiently.
- Trained in medical assistant duties, including vitals, venipuncture, injections, and assisting in minor surgeries.
Education
Tech - Medical Administrative Assistant
National Institute of Technology
Austin, TX05-2004
High School Diploma -
Fredericksburg Highschool
Fredericksburg, TX05-1998
Skills
- Payroll administration
- QuickBooks bookkeeping
- Financial tracking
- Insurance verification
- Office coordination
- Document organization
- Client communication
Languages
Spanish
Professional
Certification
- American Association of Notaries
Timeline
Office Administrative Assistant
Hagler & Kerr, LLC
04.2019 - 02.2026
Office Manager
David T. Butler, M.D.
02.2015 - 01.2019
Medical Administrative Assistant
David T. Butler, M.D.
08.2004 - 01.2019
Tech - Medical Administrative Assistant
National Institute of Technology
High School Diploma -
Fredericksburg Highschool