Mary Jackson
Pembroke Pines,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
IHOP
04.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
Flashback Diner
04.2018 - 04.2022
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Store Owner
Sugalicious Inc
01.2014 - 01.2018
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
Bakery Manager
Grand Luxe Cafe
01.2012 - 04.2014
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
Education
Bachelor Of Management Studies - Building And Property Maintenance
Goldenwest Community College
Anaheim, CA05.2010
Associate Of Applied Business - Business Administration And Management
Goldenwest Community College
Anaheim, CA05.2012
Skills
- Account Management
- Business Administration
- Vendor Sourcing
- Workflow Planning
Accomplishments
- Supervised team of 30 staff members.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Manager Serv Safe
- Licensed Manager liquor Serv Safe Certification.
Timeline
General Manager
IHOP
04.2022 - Current
General Manager
Flashback Diner
04.2018 - 04.2022
Store Owner
Sugalicious Inc
01.2014 - 01.2018
Bakery Manager
Grand Luxe Cafe
01.2012 - 04.2014
Bachelor Of Management Studies - Building And Property Maintenance
Goldenwest Community College
Associate Of Applied Business - Business Administration And Management
Goldenwest Community College
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