Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Jackson

San Antonio,TX

Summary

Experienced healthcare professional with over 13 years in patient care and leadership within long-term care. Skilled in care coordination, staff training, and client assessments, fostering exceptional service delivery. Known for building strong relationships and enhancing team performance to ensure high-quality care. Prepared to support a progressive organization focused on compassionate service and collaborative solutions.

Overview

13
13
years of professional experience

Work History

Alternate Administrator

The Village of Incarnate Word
San Antonio, Texas
04.2023 - Current

Coordinated daily administrative tasks to enhance support for community programs and services.

Managed day-to-day office operations, ensuring efficient workflow and adherence to policies

Provided general administrative support to staff members.

Identified needs of clients promptly and efficiently

Created and updated client charts to ensure accurate and organized records.

Assisted in maintaining accurate records and documentation for compliance purposes.

Monitored emails, sorted mail and other correspondence

Answered incoming calls and responded to clients' inquiries.

Performed data entry tasks into computer databases from paper documents

Responded promptly to customer complaints in a professional manner

Ensured compliance with health and safety regulations within the office environment

Organized training sessions for staff development

Conducted performance evaluations

Charge Nurse

Army Residence Community
San Antonio, Texas
03.2014 - 03.2023

Providing compassionate LVN/Residential Care

Working to ensure Residents received optimal care

Performed physical assessments, including vital signs and health history documentation

Collaborated with interdisciplinary teams to coordinate patient care plans

Observed changes in patient's condition and reported any significant changes to physician

Administered medications and treatments as prescribed by healthcare providers

Implemented infection control measures to ensure a safe healthcare setting

Provided emotional support to patients, fostering a compassionate environment

Mentored new nurses by providing guidance on best practices and patient care techniques.

Guided nursing staff by providing resources and support to enhance patient care quality

Coordinated unit's daily operations to ensure smooth patient care delivery

Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.

Supporting continuity of care through effective communication

Adhered to HIPAA guidelines to ensure patient confidentiality and protect sensitive information.

Providing direct patient care according to established standards of practice

Managed emergency situations promptly according to established protocols

Collaborated with interdisciplinary teams to coordinate patient care plans

Educated patients and families on health management and care procedures to promote understanding and compliance

Education

Associate of Science - Nursing

Galen School of Nursing
San Antonio, TX
01-2012

Skills

  • Office administration
  • Client communication
  • Emotional support
  • Clinical documentation
  • Care coordination
  • Patient assessment
  • Effective communication
  • Health regulation compliance
  • Problem solving
  • Team collaboration
  • Email management
  • Adaptability to change
  • Personable and approachable
  • Documentation compliance

Timeline

Alternate Administrator

The Village of Incarnate Word
04.2023 - Current

Charge Nurse

Army Residence Community
03.2014 - 03.2023

Associate of Science - Nursing

Galen School of Nursing
Mary Jackson