Sarai Hernandez
TLC Hospice Services
Vinton,USA
1
Language
1
Certification
16
years of professional experience
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Work History
Alternate Administrator
7 Months- Assumed full operational and clinical command of the hospice agency during the primary Administrator’s absences to maintain seamless daily operations.
- Oversaw the recruitment, onboarding, and annual evaluations of clinical and administrative personnel, reducing staff turnover through proactive engagement.
- Directed multidisciplinary teams during state licensing and federal accreditation surveys, successfully securing zero-deficiency outcomes.
- Managed operational budgets, analyzed financial expenditures, and optimized resource allocation to maximize cost-efficiency without compromising patient care.
- Handled patient, family, and staff complaints by investigating issues promptly and implementing corrective action plans to enhance service quality.
- Collaborated closely with the Medical Director, Director of Clinical Services, and psychosocial teams to ensure holistic, high-quality end-of-life care.
- Submitting 855A when changes occur within the company.
- Update TULIP when needed.
- Ensuring timely submission of the Hospice CAP Report and SDHC to Palmetto GBA.
Office Manager
5 Years 3 Months- Accounts payable and receivable.
- Checked Eligibility for patients
- Concluded Explanation of Benefits to patients before admission.
- Act as an intake coordinator.
- Assisted the DON and Administrator in preparation for accreditation
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Assisted in the recruitment process, conducting interviews and onboarding new employees.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Help conduct IDG meetings
Office Manager
8 Years 8 Months- Work with physicians and nurses to provide medical equipment for patients.
- Team leader for customer service department.
- Trained and mentored employees.
- Answered and managed 50+ calls per day.
- Handled and managed client accounts.
- Assisted with payroll and employee hours.
- Managed policies and procedures and followed healthcare regulation for HIPAA.
- Coordinated scheduling for staff, optimizing coverage and operational efficiency.
- Monitored inventory levels of medical supplies, ensuring timely replenishment to support uninterrupted patient care.
Customer Service Representative
1 Year 9 Months- Answered and managed incoming and outgoing calls while recording accurate messages.
- Up to 50+ calls per day.
- Input data into computer programs and filing systems.
- Managed office supplies, vendors, organization and upkeep.
- Evaluated and provided all durable medical equipment needed by the customer
Education
High school or equivalent - Medical Administrative Assistant
Skills
Office administration
Recordkeeping and file management
Attention to detail
Customer service
Data entry
Deadline adherence
Multi-line phone systems
Payroll administration
Certification
- Driver's License
- Certified Medical Administrative Assistant (CMAA)
Languages
- English and Spanish
- Fluent
Timeline
Alternate Administrator
TLC Hospice Services
12.2025 - 07.2026Read More
Office Manager
TLC Hospice Services, LLC
09.2020 - 12.2025Read More
Office Manager
All In One Care Medical Services, Inc.
01.2012 - 09.2020Read More
Customer Service Representative
Grace Medical Integrated Services
04.2010 - 01.2012Read More
North West College
High school or equivalent from Medical Administrative Assistant
Read More