Mary Jane E. Flammer
Bayville,NJ
Overview
29
29
years of professional experience
Work History
NJ Sr. Center Operations & Programs Mgr.
USO, Inc.
01.2022 - 01.2024
- Manage operations and programs throughout New Jersey which included the only mega base on the eastern seaboard, Earle NWS, five outlying coast guard stations, NJ National Guard units and Armories, encompassing all five services
- Responsible for ensuring USO’s visibility and relevance in New Jersey through impactful programs and operations and successful relationships with key community stakeholders including corporate and individual donors, military leadership, state government, other non-profits, and community resources
- Lead and manage programs from the development of goals, objectives and strategic plans through effective utilization of resources
- Accountable for cultivating community partnerships and military relationships
- Cultivate and steward individual, foundation, and corporate donors and an additional $75,000 in in-kind donations
- Responsible for an organizational budget of approximately 30,000: consistently maintaining +/- 5%
- Responsible for three locations: JBMDL, MEPS, and Newark Liberty USO Centers/ Operations
- Manifested programs at all outreach locations to reduce whitespace of service
- Lead and support staff of 7 employees and 160 volunteers
NJ Operations Manager
USO of Pennsylvania and Southern, New Jersey
01.2006 - 01.2022
- Responsible for overall management of Operations and Programs Southern NJ
- Key operational areas include financial management and performance assessment of the Centers, organizational planning, program implementation and evaluation, and supervision of staff and volunteers
Call Center Technical Support Manger
Micro Warehouse
Lakewood, NJ
01.1998 - 01.2005
- Provided technical knowledge and expertise to customer base and team of 15 technicians
- Developed rotating scheduling to ensure 56 technicians to ensure call center was effectively covered during the highest utilization
- Initiated enhanced training with remote access to decrease customer downtime
- De-conflicted escalated calls to supervisor to ensure a successful outcome for all
Call Center Technician
Micro Warehouse
Lakewood, NJ
01.1995 - 01.1998
- Responsible for maintaining effective call times with limited hold/ not ready times
- Always made goal with less than 2% hold/not ready
- Processed 95% of calls within established guidelines
- Effectively resolved technical matters with 92% success rate
Timeline
NJ Sr. Center Operations & Programs Mgr.
USO, Inc.
01.2022 - 01.2024
NJ Operations Manager
USO of Pennsylvania and Southern, New Jersey
01.2006 - 01.2022
Call Center Technical Support Manger
Micro Warehouse
01.1998 - 01.2005
Call Center Technician
Micro Warehouse
01.1995 - 01.1998
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