Mary Jefferson
MONTGOMERY,Texas
Summary
Proven multitasker and quick learner, excelling at Montgomery ISD, enhancing customer satisfaction through efficient service and strict adherence to food safety guidelines. A strong work ethic and positive attitude have consistently contributed to team success, demonstrating exceptional customer service and problem-solving skills.
Diligent Pharmacy Technician with comprehensive background in food service operations, delivering consistent quality in customer satisfaction. Proven track record of maintaining high standards in food preparation and safety. Demonstrated ability in teamwork and adaptability to dynamic kitchen environments.
Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food Server
Dairy Queen
Conroe, TX
01.2004 - 06.2004
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Prep Cook
Conroe's Incredible Pizza
Conroe, TX
08.2005 - 01.2006
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
Sales Associate
Dollar General
Montgomery, TX
05.2006 - 10.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Floor Associate
Target
Conroe, TX
10.2006 - 12.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Communication with customers professionally and proactively to provide product information and advice.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Sales Associate
Kohl's
Conroe, TX
12.2006 - 02.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Floor Associate
Palais Royal
Conroe, TX
02.2007 - 07.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Point of Sale Associate
Movie Gallery
Montgomery, TX
07.2008 - 10.2008
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Supported loss prevention efforts by adhering to store policies and procedures in handling merchandise and transactions.
- Assisted customers with special services, account updates, and promotional options.
Food Service Worker
Sam's Boat
Montgomery, TX
08.2008 - 07.2009
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Home Health Caregiver
Worked for Family Member
Montgomery, TX
08.2009 - 08.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
Food Service Worker
Luby's Cafeteria
The Woodlands, TX
08.2016 - 11.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Service Worker
Montgomery ISD
Montgomery, TX
09.2016 - 08.2017
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Caregiver
Silver Hills Assisted Living
Montgomery, TX
07.2018 - 09.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Apparel Team Member
Kroger
Montgomery, TX
05.2017 - 05.2019
- Operated cash register to process customer transactions.
- Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
- Assisted in coordinating seasonal promotions and sales events, driving traffic to the store and increasing revenue growth.
- Boosted sales performance by effectively cross-selling and up-selling various apparel products.
- Contributed to positive team morale by maintaining open communication channels with coworkers and supervisors alike.
- Assisted in visual merchandising, creating eye-catching displays that attracted shoppers and increased sales.
- Implemented loss prevention strategies by monitoring customer activity and reporting suspicious behavior when necessary.
- Handled customer inquiries with professionalism and knowledge, resolving issues efficiently and effectively.
Perishables Representative
H-E-B
Conroe, TX
05.2019 - Current
- Enhanced overall store performance by consistently meeting or exceeding individual sales targets within the perishables department, contributing to the growth of the business as a whole.
- Conducted thorough checks on incoming shipments, verifying freshness and quality of perishable items before stocking them onto shelves.
- Communicated proactively with suppliers to address any concerns around product quality or delivery timelines, ensuring customer satisfaction was prioritized at all times.
- Contributed to store cleanliness, ensuring perishables area remained well-organized and visually appealing.
- Mentored new hires, sharing best practices and tips for success in managing perishable goods effectively within a fast-paced retail environment.
- Handled customer inquiries regarding product availability or recommendations professionally, contributing to a positive shopping experience for patrons.
- Safeguarded food safety compliance by diligently adhering to all relevant guidelines and procedures, minimizing the risk of contamination or spoilage.
Food Service Worker
Montgomery ISD-Child Nutrition Department
Montgomery, TX
10.2023 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Certificate - Electronic Medical Records
Ashworth College
Norcross, GA09-2020
Diploma - Home Health Aide
Stratford Career Institute
Online04-2017
High School Diploma -
Montgomery High School
Montgomery, TX05-2004
Skills
- Quick learner
- Multitasking
- Strong work ethic
- Strong communication skills
- Attention to detail
- Team oriented
- Fast-paced environment
- Flexible schedule
- Working with diverse people
- Work station sanitation
- Verbal and written communication
- Reliability and punctuality
- Cross-functional teamwork
- Professional appearance maintenance
Certification
- Allergen Awareness Training Certificate - Various Providers.
- Serve It Up Safe! Certificate – Serve It Up Safe!.
- OSHA 10-Hour General Industry Training – Occupational Safety and Health Administration.
- Hazard Analysis Critical Control Point (HACCP) Certification - International HACCP Alliance.
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Interests
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creative Writing
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
- Astrology
- Wine Tasting
- Reading
- Fashion and Style
- Watching Movies and TV Shows
- I participate in low-impact exercises to strengthen core muscles
- Cooking
Timeline
Food Service Worker
Montgomery ISD-Child Nutrition Department
10.2023 - Current
Perishables Representative
H-E-B
05.2019 - Current
Caregiver
Silver Hills Assisted Living
07.2018 - 09.2018
Apparel Team Member
Kroger
05.2017 - 05.2019
Food Service Worker
Montgomery ISD
09.2016 - 08.2017
Food Service Worker
Luby's Cafeteria
08.2016 - 11.2016
Home Health Caregiver
Worked for Family Member
08.2009 - 08.2016
Food Service Worker
Sam's Boat
08.2008 - 07.2009
Point of Sale Associate
Movie Gallery
07.2008 - 10.2008
Sales Floor Associate
Palais Royal
02.2007 - 07.2008
Sales Associate
Kohl's
12.2006 - 02.2007
Sales Floor Associate
Target
10.2006 - 12.2006
Sales Associate
Dollar General
05.2006 - 10.2006
Prep Cook
Conroe's Incredible Pizza
08.2005 - 01.2006
Food Server
Dairy Queen
01.2004 - 06.2004
Certificate - Electronic Medical Records
Ashworth College
Diploma - Home Health Aide
Stratford Career Institute
High School Diploma -
Montgomery High School