Mary Jerger
Operations Manager
Phoenix,AZ
Summary
Dedicated and organized operations manager with a decade of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
10
10
years of professional experience
Work History
Operations Manager
Echo Global Logistics
Scottsdale, AZ
08.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
Client Operations Lead
Echo Global Logistics
10.2021 - 05.2022
- Enhanced team productivity by providing ongoing training and development opportunities.
Snr. Operations Specialist
Echo Global Logistics
02.2017 - 10.2021
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
Carrier Sales Representative
Echo Global Logistics
08.2014 - 02.2017
- Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
Education
Social Sciences
Charleston Southern University
07-2014
Skills
- Workflow Optimization
- Performance monitoring
- Performance reporting
- Customer Service
- Business Planning
- Contract Management
- Process Improvement
- Logistics Oversight
- Organizational Management
- Incidents management
- Customer Relationship Management (CRM)
- Superb time management skills
- Team Building/Leadership
- Employee relations and conflict resolution
- Budgeting and cost control
- Supply Chain Management
- Work flow planning
- Process improvement strategies
- Delegation
- Cultural Awareness
- Operations Monitoring
- Client Relations
- Supply chain distribution
- Budgeting and forecasting
- Client Relationships
Timeline
Operations Manager
Echo Global Logistics
08.2022 - Current
Client Operations Lead
Echo Global Logistics
10.2021 - 05.2022
Snr. Operations Specialist
Echo Global Logistics
02.2017 - 10.2021
Carrier Sales Representative
Echo Global Logistics
08.2014 - 02.2017
Social Sciences
Charleston Southern University
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