Mary Jo Buoye
Caldwell
Summary
Experienced office manager with over 40 years of healthcare administration experience. Proven track record in managing medical office operations, streamlining processes, and leading administrative teams to deliver exceptional patient care. Proficient in ensuring compliance with healthcare regulations, managing EHR systems, and fostering collaboration between clinical and billing departments to optimize operational efficiency and enhance patient experience.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Office Manager
Aveana Health Care
10.2015 - Current
- Supervise daily operations of a busy home health care company serving 300+ nurses weekly.
- Train, schedule, and manage a team of 10 administrative staff, improving office efficiency by 30%.
- Implemented a new EHR system (Epic), reducing patient wait times and increasing documentation accuracy.
- Oversaw billing operations and improved claim acceptance rates by 25% through staff training and process updates.
- Maintained full compliance with HIPAA, OSHA, and state healthcare regulations.
Para Professional
Essex Fells School District
09.2007 - 06.2015
- Assisted the teacher with preschool aged children and those with special needs
Medical Records Supervisor
St. Barnabas Medical Center
10.1982 - 03.2006
- Oversaw all records management, including inputting data and coding charts.
- Worked collaboratively with over 1000 doctors who are associated with St. Barnabas Medical Center.
- Assisted with insurance verification and pre-authorizations, reducing claim denials by 20%.
- Supported transition to a paperless system, scanning and digitizing over 2,000 patient records.
Education
Certificates - Medical Coding
Union County College
Union, NJ05.1982
Skills
- Medical Office Administration
- Payroll Billing
- Electronic Health Records (EHR)
- EMR Systems
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification & Coding
- Staff Supervision & Training
- Office Budgeting & Procurement
- Conflict Resolution & Customer Service
- Workflow Optimization
- MS Office Suite (Word, Excel, Outlook)
- Medical Billing Software (AdvancedMD, NextGen)
- ICD-10 and CPT Coding
Certification
- Certified Medical Office Manager (CMOM), AAPC
- HIPAA Compliance Training, 01/01/24
- CPR & First Aid, American Red Cross
Timeline
Office Manager
Aveana Health Care
10.2015 - Current
Para Professional
Essex Fells School District
09.2007 - 06.2015
Medical Records Supervisor
St. Barnabas Medical Center
10.1982 - 03.2006
Certificates - Medical Coding
Union County College