Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Mary Johnson

Wooster,OH

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes.

Overview

3
3
years of professional experience

Work History

Access Service Desk Student Library Asistent

The Collage of Wooster
Wooster, OH
08.2022 - Current
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Assisted patrons in locating and checking out library materials.

Paraprofessional

Ypsilanti Public Schools
Ypsilanti, MI
06.2022 - Current
  • Supervised small groups of students during instruction time.
  • Assisted teachers with planning and preparing lessons for students.
  • Assisted in the development and implementation of individualized education plans for students with special needs.
  • Conducted one-on-one tutoring sessions with struggling students when needed.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Implemented behavior management plans to maintain a positive learning environment.

Manager

Dairy Queen
Brighton, MI
04.2021 - Current
  • Provided leadership during times of organizational change or crisis situations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Took orders from customers accurately and in a timely manner.

Crew Member

Legacy Center
Brighton, MI
03.2021 - 07.2022
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Education

Some College (No Degree) - Studio Art And Art History

The Collage of Wooster
Wooster Ohio

Skills

  • Multitasking
  • Teamwork and Collaboration
  • Organization
  • Order Management
  • Menu knowledge
  • Cool Under Pressure
  • Conflict and Complaint Resolution

Affiliations

  • Organizes and runs a D&D campaign for a group of 7 people.
  • Volunteers at common grounds

Timeline

Access Service Desk Student Library Asistent

The Collage of Wooster
08.2022 - Current

Paraprofessional

Ypsilanti Public Schools
06.2022 - Current

Manager

Dairy Queen
04.2021 - Current

Crew Member

Legacy Center
03.2021 - 07.2022

Some College (No Degree) - Studio Art And Art History

The Collage of Wooster

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Mary Johnson