Mary Johnson
Acworth,Georgia
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and a strong background in customer service. Dedicated to supporting team members and proactively addressing issues. Consistently seeks out opportunities to contribute to the success of the organization. Passionate about delivering excellent service, strives to exceed customer expectations and create positive experiences.
Overview
4
4
years of professional experience
Work History
ASSISTANT GENERAL MANAGER
Buff City Soap
04.2023 - 09.2024
- Acknowledged outstanding staff performance to boost company morale and productivity
- Analyzed data from financial reports to identify areas of improvement in business operations
- Assisted in budget preparation activities, including forecasting revenues, expenditures, and cash flow
- Utilized strong interpersonal skills while interacting with customers, staff members and external stakeholders
- Stocked and replenished merchandise according to merchandising layouts
- Developed and implemented effective strategies to reduce costs while maintaining quality standards
TEAM MEMBER
Target
04.2022 - 04.2023
- Operated POS systems and input information into company computer programs
- Built relationships with customers through providing accurate information on products or services offered
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests
- Sorted, labeled, and dated merchandise to prevent expirations and product losses
TEAM LEAD
Phillips Trading
05.2020 - 04.2022
- Created detailed process documents to streamline workflow efficiency, illustrating aptitude for process optimization
- Supervised the daily work of staff to ensure work prioritization and quality
- Developed and utilized team-building exercises to promote workplace synergy and productivity
Education
Associate of Science - Business Management
Chattahoochee Technical College
Marietta, GA05.2025
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
Timeline
ASSISTANT GENERAL MANAGER
Buff City Soap
04.2023 - 09.2024
TEAM MEMBER
Target
04.2022 - 04.2023
TEAM LEAD
Phillips Trading
05.2020 - 04.2022
Associate of Science - Business Management
Chattahoochee Technical College
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