Mary Johnson

• Verify documents uploaded in LPS and correctly categorized and compliant.
• Ensure validation of exhibits and system records to confirm accuracy.
• Review and validate signing authority for all document types.
• Conduct image validation for uploaded documents in the portal.

• Audited delinquent loans pending foreclosure, ensuring compliance with state, investor, and regulatory requirements.
• Certified signing and of legal documents for foreclosure process.

Monitored loans for compliance and impediments, maintain accuracy in SharePoint updates

• Reversed deceased notification and restored accounts.
• Trained and coached team members in multiple queues ensuring compliance.
• Reviewed up to 100 cases daily across various queues.

• Managed customer relations on ongoing basis to maximize customer retention.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Acted as a liaison between customers and internal teams such as product development, engineering, and quality assurance departments, resulting in improved collaboration and streamlined issue resolution.