Mary Jouet
Lexington,KY
Summary
Accomplished Flight Attendant offering over 36 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
36
36
years of professional experience
Work History
International Flight Attendant
Delta Air Lines, Inc
Atlanta, Georgia
08.1984 - 08.2020
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Marketing Automation Specialist
Delta Air Lines, Inc
Columbia, SC
05.1987 - 08.1989
- Computerized reservation marketing specialist in Columbia, South Carolina and surrounding areas. Managed over 20 travel agencies accounts which booked travel using Datas II, the reservation system linked to Delta Air Lines.
- Mentored new and existing travel agents in booking travel in all areas of Delta Air Lines including Delta Dream Vacations and corporate travel.
- Collaborated with corporate marketing department in Atlanta on sales and service of new travel agencies in targeted area as well as converting existing travel agencies to Datas II. Initiated contracts and guided agencies in the physical completion of Datas II installation.
Education
Bachelor of Arts - Communications
University of Kentucky
Lexington, Ky12.1983
Skills
- Decision Making
- Verbal and Written Communication
- Team Collaboration
- Problem Solving
- Aircraft Safety Checks
- Passenger Behavior Monitoring
- Safety Demonstrations
- Detail Oriented
- First Aid and CPR
- Team Leadership
- Brand Promotion
- Sales and Marketing
Timeline
Marketing Automation Specialist
Delta Air Lines, Inc
05.1987 - 08.1989
International Flight Attendant
Delta Air Lines, Inc
08.1984 - 08.2020
Bachelor of Arts - Communications
University of Kentucky
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