Qadash Troutman
Summary
Energetic and artistic Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven as well as independent work environment. Known for excellent customer relations and welcoming attitude.
Overview
13
13
years of professional experience
Work History
International Flight Attendant
American Airlines, ORD
09.2023 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality and safety
Onboard Lead Flight Attendant
JetBlue
03.2022 - 08.2023
- Provide amazing quality service to passengers, and making sure cabin is safe for everyone.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Prepare meals and serve them to first class passengers.
- Maintain flight attendant certification
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Seasonal Sales Representative
Nordstrom
11.2021 - 01.2022
- Worked in a team environment while sharing various task with co-workers
- Mastered operations such as back stock, restocking, fitting room controls, retagging and accountingfor inventory
- Practiced proficient customer service skills by interacting with patrons and assisting them in findingthe requested clothing or accessories items
Aircraft Tech, ERMC Inc
05.2011 - 08.2021
- Obtain this position due to interest in aviation
- Gained experience in learning aircraft terminology knowledgeable on how to locate and pre-flight
- Boeing and Airbus equipment
- Pre-check aircrafts with my team to ensure safety for all our passengers coming on board
- Worked in a team environment to deep clean and sanitizing aircrafts for Midway Airport.
Office Agent
Worldwide Flight Services, ORD
04.2021 - 06.2021
- Computer data entry an prepared all flight documents, interfaces with U.S
- Customs; prepares allimport/export documentation, and accepts/distributes cargo in accordance with applicable aircarrier and Department Of Transportation (DOT) regulations
- Solicits Orders or talk with customers to complete sales
- Quotes prices and terms and prepares salescontracts for orders obtained
- Estimates date of delivery to customer, based on knowledge ofcompany delivery's schedules.
Education
Bachelor of Arts - Television Executive Producing
Columbia College Chicago
Chicago, IL06.2019
Associate of Arts - Business
Harold Washington College
06.2018
High School Diploma -
University of Chicago Charter School Woodlawn
06.2015
Skills
- Public Speaking
- Dependable
- Self Starter
- Team Player
- Reliable
- Hospitable
- Problem Solver
- Emergency Response
- Crew coordination
- Decision making
- Tactful
- Friendly and personable
- Airline Operations
- Preflight briefings
- Passenger Safety
- Safety Procedures
- Exceptional customer service
- Guest Engagement
- Authentic Tandoori Cooking
- Cooking variety
- Cooking Classes
Languages
Hebrew
Professional Working
Timeline
International Flight Attendant
American Airlines, ORD
09.2023 - Current
Onboard Lead Flight Attendant
JetBlue
03.2022 - 08.2023
Seasonal Sales Representative
Nordstrom
11.2021 - 01.2022
Office Agent
Worldwide Flight Services, ORD
04.2021 - 06.2021
Aircraft Tech, ERMC Inc
05.2011 - 08.2021
Bachelor of Arts - Television Executive Producing
Columbia College Chicago
Associate of Arts - Business
Harold Washington College
High School Diploma -
University of Chicago Charter School Woodlawn
Similar Profiles
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
Wesley BlackmanWesley Blackman
International Purser /International Flight Attendant at Northwest Airlines / Delta AirlinesInternational Purser /International Flight Attendant at Northwest Airlines / Delta Airlines
Zoe PalandriZoe Palandri
International Flight Attendant at Qantas Airways LimitedInternational Flight Attendant at Qantas Airways Limited