Mary Kate Roseberry
Charlotte,NC
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
5
5
years of professional experience
Work History
Bartender/Server
Macs Speed Shop
03.2024 - Current
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
Cocktail server
Nuvole 22 rooftop
03.2023 - Current
- Ensured optimal guest experience by greeting, seating and serving guest in a timely manor & a positive attitude
- Managed orders & accompanying financial transactions using a digital point of sale system
- Recommended chef's specials and drinks based on guest needs and preferences
- Constantly achieved an average of 28% charge tip percentage for the restaurant
- Obtained employee of the month on multiple occasions
Server
Twin peaks
08.2020 - 11.2022
- Handled up to 14 hour shifts serving up to 200 guest
- Knowledgeable on specials and upsold as needed to guest preferences and likes
- Memorized & able to identify over 100 liquors & beers on menus
- Helped buss and maintain restaurant cleanliness
Event coordinator/Host
Fahrenheit
02.2020 - 05.2022
- Negotiate contracts with venue personnel and staff to acquire necessary services and activities for events while meeting budgetary objectives
- Coordinated floor plan with management for 10-20 employees at all times
- Answered high call volumes along with seating anywhere from 50-200 guest per shift
- Maintained a cleanly work environment from opening to close
- Worked alongside management/servers for setting tables and handling any guest concerns & problems
Education
High School -
Mount Pleasant High School
Skills
- Task prioritization
- Building relationships
- Team collaboration
- Efficiency improvement
- Punctuality
- Customer Service
- Salesmanship
Timeline
Bartender/Server
Macs Speed Shop
03.2024 - Current
Cocktail server
Nuvole 22 rooftop
03.2023 - Current
Server
Twin peaks
08.2020 - 11.2022
Event coordinator/Host
Fahrenheit
02.2020 - 05.2022
High School -
Mount Pleasant High School
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