Mary Keilman
North Aurora,IL
Summary
Dynamic Regional Manager with expertise in managing over 1,000 affordable and Section 8 housing units across multiple states. Skilled in budget development, market analysis, and staff training, contributing to occupancy increases and exceptional financial performance.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Regional Manager
Pacific Management, Inc.
River Forest, Illinois
07.2022 - Current
- Manage nine Section 8 and Affordable Tax Credit properties across three states
- Analyzed market conditions in Omaha and surrounding areas to create and execute a marketing plan which increased occupancy across Section 8 properties from 83% to 100% at a senior building and 71% to 93% at a multi-family property which will reach 99% soon.
- Manage CapEx projects, ensuring timely completion and adherence to budget
- Train and empower staff in customer service and compliance, enhancing team capabilities
- Develop annual budgets and conduct monthly budget comparison reviews to monitor financial performance
- Address resident complaints with a focus on resolution
- Prepare HUD MOR and NSPIRE responses
Assistant Manager
Pacific Management, Inc.
Lyons, Illinois
11.2021 - 07.2022
- Recruited by Pacific Management, Inc. for onsite expertise after acquisition of Riverwalk, a 120-unit senior Tax Credit property, in summer 2021.
- Assisted manager in achieving LIHTC compliance knowledge transfer.
- Increased occupancy from 92% to 99% in 60 days
- Increased rents by 6%
- Served as primary contact for resident relations, enhancing communication and community engagement.
- Developed and executed community engagement activities to foster resident interaction.
- Kept the property IHDA compliant with move-ins and annual recertifications
Caregiver
Keilman household
Aurora, IL
02.2021 - 08.2021
- Cared for a loved one full time at home.
Property Manager
Pacific Management, Inc.
West Chicago, Illinois
08.2005 - 02.2021
- Proudly served Wood Glen Senior Residences which housed 98 LIHTC units
- Increased rents by 10%, enhancing revenue generation.
- During the recession of 2007/2008, increased occupancy from 83% to 99%
- Obtained a clear understanding of LIHTC compliance and scored above average on annual audits
- Developed monthly newsletter for social programming, boosting resident participation from 10% to 45%.
- Executed timely rent collection to maintain delinquency below 2%.
- Prepared annual budget and reported monthly budget comparisons.
- Fostered a desirable living environment, achieving an average retention rate of 98%.
Leasing Agent
Iroquois Club Apartments
Naperville, Illinois
05.2000 - 08.2005
- Increased occupancy from 81% to 98% within six months while securing over $1 million in market rate leases
- Succeeded in a fast-paced, competitive market
Education
Bachelor of Arts - Communications
Northern Illinois University
Dekalb, ILSkills
- CapEx project management
- Yardi, TEAMS, MS Office
- Staff training
- Quick learner with attention to detail and ability to multitask
- Motivated self-starter who takes initiative
- Positive attitude with solution-based oral and written communication skills
Certification
- Real Estate Broker
- LIHTC Tax Credit Specialist
- NCHM Certified Occupancy Specialist
- Ongoing Fair Housing training
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$90000/yr - $150000/yrTimeline
Regional Manager
Pacific Management, Inc.
07.2022 - Current
Assistant Manager
Pacific Management, Inc.
11.2021 - 07.2022
Caregiver
Keilman household
02.2021 - 08.2021
Property Manager
Pacific Management, Inc.
08.2005 - 02.2021
Leasing Agent
Iroquois Club Apartments
05.2000 - 08.2005
Bachelor of Arts - Communications
Northern Illinois University