Jacqueline Crisp
Washington
Summary
Accomplished professional specializing in budgeting, delinquency management, and staff mentorship. Successfully managed diverse portfolios while improving asset performance and maintaining strong vendor relationships.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated property management expertise, including competitive offerings, pricing, and market positioning.
Overview
19
19
years of professional experience
Work History
District Manager
Saratoga Group
Greenville, NC
11.2019 - Current
- Led district operations, optimizing performance across multiple locations.
- Developed and implemented strategic initiatives to enhance customer satisfaction.
- Mentored and trained management teams to improve operational effectiveness.
- Analyzed sales data to identify trends and drive revenue growth strategies.
- Promoted from CM to DM within first year
- Oversee largest portfolio within the company with properties in 15 states
- Directly manage a staff of 6
- Consistently maintained delinquency rates at 5% or less while leading the company in sales volume
- Identified, sourced, and established relationships with vendors throughout the district to improve operational efficiency and service quality.
- Participated in multiple property acquisitions and operational transitions
- Managed numerous capital expenditure (CAPEX) projects including renovations, property improvements, and value-add initiatives
- Focused on increasing occupancy, revenue growth, and overall asset performance
Community Manager
Hammond Residential & Foshee Management
Bristol, TN And Pascagoula MS
06.2018 - 05.2019
- Developed community engagement programs to enhance resident satisfaction and participation.
- Coordinated resident events, fostering a sense of belonging and collaboration among tenants.
- Managed property communications, ensuring timely updates on community initiatives and policies.
- Oversaw social media channels, promoting community activities and enhancing online presence.
- Managed all day to day operations including vendor oversight, invoicing, advertising, collections, resident relations and staff supervision
- Ensured compliance with tax credit housing requirements and company operational standards
- Coordinated property maintenance and vendor services to improve property appearance and resident satisfaction
- Assisted in stabilizing operations during acquisition transition
Senior Regional Property Manager
McSherry Management, Orange CA
Bristol, TN
12.2006 - 06.2015
- Led property management teams to enhance operational efficiency across multiple regional sites.
- Developed and implemented strategic initiatives to improve tenant satisfaction and retention rates.
- Oversaw budget management, ensuring optimal allocation of resources for property maintenance and upgrades.
- Mentored junior property managers, fostering professional development and knowledge sharing within the team.
- Managed operations for 6 manufactured housing communities and supervised onsite staff across multiple locations
- Negotiated purchases of manufactured homes for placement within the communities and established pricing strategies for resale.
- Raised occupancy from 70% to 100%
- Wrote and coordinated work orders for home refurbishments and enovation projects.
- Served as primary contact for all vendors, contractors, and service providers
- Fostered relationships with local law enforcement and code enforcement
- Process billing, payroll, and property tax documentation across multiple years
- Oversaw occupancy, resident relations, maintenance coordination, and overall property performance.
- Maintained operational efficiency while supporting community growth and sales efforts
Education
High School Diploma -
John A Wilkinson
Belhaven, NCSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Vendor management and negotiation
- Budgeting & Financial Oversight
- CAPEX project management
- Tax Credit Property Management
- Leasing & Sales Performance
- Delinquency & Collection Management
- Resident Relations
- Payroll & Invoice Processing
- Manufactured housing expert
- Multifamily Apartment Management
Timeline
District Manager
Saratoga Group
11.2019 - Current
Community Manager
Hammond Residential & Foshee Management
06.2018 - 05.2019
Senior Regional Property Manager
McSherry Management, Orange CA
12.2006 - 06.2015
High School Diploma -
John A Wilkinson
Chosen Employee of the Quarter twice
Elected by management team as employee of the quarter twice in my career with Saratoga Group