Mary Kersee
The Woodlands,US
Summary
Hardworking and highly motivated professional with a combined knowledge and skills to enhance performance. Operates well in individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency, constantly seeking ways to meet needs and increase service value.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Licensed Insurance Broker & Notary
LIG
11.2015 - Current
- Facilitate the negotiation of policy premium for buyers, ensuring all parties are satisfied with their respective policy investment
- Demonstrate strong analytical skills in order to evaluate risk and reward scenarios associated with different insurance products
- Maintain positive communication with clients and answer all questions accordingly
- Provide additional resources when necessary for clients that may need specialized coverage
- Provide general notary services
Family Caregiver
Independent Family Caregiver
02.2018 - 05.2024
- Organized recreational activities in order to promote physical activity levels and social interaction
- Encouraged positive behaviors through verbal praise or rewards systems when appropriate
- Monitored vital signs such as pulse rate and blood pressure on a regular basis
- Assisted with daily living activities such as bathing, dressing, grooming, and mobility exercises
- Responded promptly to emergency situations using sound judgment and critical thinking skills
- Helped with daily tasks, such as laundry, housekeeping, and transportation
- Engaged through conversation and companionship, promoting independence
- Prepared meals according to dietary requirements
- Coordinated medical appointments, errands, and social events
Manager
Harris Health System
01.1991 - 04.2017
- Mentored and trained new employees on company policies and procedures
- Created weekly schedules based on predicted staffing needs and employee requests
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including while exhibiting excellent multitasking capabilities
- Monitored team productivity and performance to support goals
- Coached and motivated team, delivering exceptional customer service
- Communicated plans and actions to meet departmental goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Offered constructive feedback to team members, boosting overall job performance
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Resolved conflicts between team members promptly using sound judgment based on company policies
- Conducted regular staff meetings to foster effective communication and performance
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise
- Demonstrated leadership in managing teams of 30+ employees
Education
Master of Business Administration (M.B.A.) - Operations Management
American InterContinental University
Atlanta, GA07.2010
Bachelor of Business Administration - Management
American InterContinental University
Atlanta, GA08.2009
Associate in Arts (A.A.) - Business Administration-Business
American InterContinental University
Atlanta, GA03.2008
Skills
- Interpersonal Skills
- Leadership and Management
- Change Management
- Strategic Planning
- Problem-Solving
- Active Listening
- Analytical Thinking and Skills
- Effective Communication
- Financial Acumen
- Regulatory Knowledge
- Project Management
Certification
- Licensed Insurance Broker
- Maxwell Leadership Certification
- Notary Public
Awards
- With Honor
- Summa cum laude
Accomplishments
- Achieved improved workflow and service delivery. -Developed and implemented a new system and process that improved workflow and service.
- Project Management Success. -Led projects that was completed on time and within budget, directly contributing to increased efficiency and revenue.
- Outstanding Performance. -Achieved recognition for outstanding performance for contributions to establishing new processes for revenue billing and registration; conquering barriers of time management systems leading to improved service.
- Leadership Contribution and Training and Development. -Team development accomplished through mentoring employees to their best abilities leading to their promotion and professional development.
- Policy Changes. -Contributed to policy changes that enhanced compliance and workflow efficiency.
- Leadership in Nonprofit. -Serve as a board leader helping to increase donations that benefit senior communities.
Timeline
Family Caregiver
Independent Family Caregiver
02.2018 - 05.2024
Licensed Insurance Broker & Notary
LIG
11.2015 - Current
Manager
Harris Health System
01.1991 - 04.2017
Bachelor of Business Administration - Management
American InterContinental University
Associate in Arts (A.A.) - Business Administration-Business
American InterContinental University
- Licensed Insurance Broker
- Maxwell Leadership Certification
- Notary Public
Master of Business Administration (M.B.A.) - Operations Management
American InterContinental University
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